Salesforce Systems Analyst

About the role

Our GTM engine runs on clean data, tight systems, and fast answers - and this role exists to own all three. As a key member of the Revenue Operations team, you will be responsible for the day-to-day health of our GTM tech stack while independently driving systems projects from intake through launch. You'll love this job if you're someone who spots a recurring Salesforce issue and doesn't just fix it - you eliminate it, then documents why it happened. This is an incredible opportunity to help lead the future of dental care by building the operational foundation that lets our Sales, CS, and Marketing teams move faster and close better. This is a fully remote role based outside of the US in Pakistan, Egypt, or the Philippines. Candidates must be able to work 9 am- 5 pm EST, M-F.

Responsibilities

• GTM Support & Deal Desk: Triage and resolve day-to-day systems issues across Salesforce and the broader GTM stack - including deal process questions, user access, opportunity routing, approvals, and ad hoc troubleshooting.
• Root Cause Analysis & Continuous Improvement: Identify recurring ticket patterns, determine root cause, and implement durable fixes. Actively explore automation and AI tools to eliminate manual effort and improve GTM team efficiency.
• End-to-End Project Ownership: Independently manage small-to-medium GTM systems projects - gathering requirements, designing the solution, building, testing, documenting, and driving adoption.
• Salesforce Administration: Build and maintain Flows, validation rules, reports, dashboards, formula fields, page layouts, permissions, and data imports. Own user provisioning and access management across GTM systems.
• Data Quality & Governance: Implement SOPs and system controls to maintain Salesforce as a trusted source of truth. Own data hygiene execution, data dictionaries, and cleanup projects.
• Documentation & Enablement: Create and maintain SOPs, process maps, release notes, and new hire onboarding content for GTM systems.
• Cross-Functional Partnership: Partner with Sales, Customer Success, Marketing, and Finance to gather requirements, improve workflows, and ensure changes land consistently across teams.

Requirements

• 2+ years of experience in a systems analyst, sales operations, or GTM technology role, preferably in B2B SaaS or a high-growth tech environment.
• Hands-on Salesforce experience including Flows, validation rules, reports, dashboards, permissions, and data imports - not just familiarity.
• Experience troubleshooting integrations and sync issues across connected GTM tools (CPQ, Gong, Chili Piper, sales engagement platforms, etc.).
• Strong data quality instincts - enforcing data rules, managing hygiene projects, and keeping Salesforce a trusted source of truth.
• Exposure to workflow automation tools (Workato, Zapier, n8n) or genuine interest in applying AI to GTM operations is a strong plus.
• Overjet's Values
• Excellence: Aim Higher
• Velocity: Quickly Deliver Results
• Ownership: Go the Extra Mile
• Win-win: Care Deeply
• Company Recognition
• Included on Best Places to Work by BuiltIn lists in 2026 : #3 overall in the US, #1 in NYC, #1 in San Francisco, and #2 in Boston
• #4 on FastCompanys's Most Innovative Companies list in Healthcare for 2026
• Named one of the TIME Best Inventions of 2024
• Recognized in Newsweek 's Most Loved Workplaces in America 2024
• Won the Dental Health category at the Digital Health Awards 2024 and 2024 Best Places to Work by Built In
• Recognized as one of the Top Startups of 2023 by LinkedIn
• Included on the definitive 2022 Forbes AI 50
• EEOC
• If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.

Benefits

Additional Information

Lead the Future of Dentistry. Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we're looking for talented people to fulfill our mission: improve oral health for all. Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you. Simply put, there's no better place to accelerate your career. Come join us!

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