Application Support Engineer

Responsibilities

• Platform & Production Support
• Monitor system health, performance, and alerts using enterprise tools (e.g., Splunk, Grafana, New Relic)
• Support batch and real-time processing; troubleshoot failures and reprocess as needed
• Investigate production issues and manage escalations
• Validate processing results and ensure system stability
• Perform FTP/file transfer support (including credential updates)
• Participate in rotating on-call support
• Customer & Technical Support
• Provide Tier 1/2 support for customer issues and inquiries
• Troubleshoot application and technical problems
• Escalate complex issues appropriately
• Ensure timely, professional communication with customers
• Educate users and improve self-service capability
• Documentation & Collaboration
• Document incidents, resolutions, and processes
• Maintain knowledge base and support procedures
• Follow SLAs and operational standards
• Collaborate across teams to resolve issues
• Automation & Problem Solving
• Automate manual tasks where possible
• Perform root cause analysis
• Handle multiple priorities in a fast-paced environment
• Required Qualifications:
• Experience & Education
• Associate degree in Computer Science or related field OR equivalent experience
• 2-5 years in application/production support (Tier 1/2)
• Experience supporting high-availability systems
• Technical Skills
• SQL and database knowledge (Oracle, PostgreSQL, MongoDB, etc.)
• Familiarity with Linux/Unix systems
• Understanding of programming concepts (Java, JavaScript, etc.)
• Experience with monitoring tools (Splunk, SolarWinds, New Relic)
• File transfer (FTP) experience
• Basic cloud knowledge (AWS, Azure, or GCP)
• Scripting/automation skills
• Other Skills
• Strong troubleshooting and analytical ability
• Ability to multitask and prioritize
• Strong written and verbal communication
• Proficiency in Microsoft Office

Requirements

• Bachelor's degree in related field
• Experience with Docker/Kubernetes
• Experience with AWS tools (EC2, S3, IAM)
• Familiarity with Grafana, Prometheus, Loki
• Healthcare EDI knowledge (ANSI X12, HL7, C-CDA)
• Programming experience
• Work Conditions:
• Remote or office-based
• Standard hours with on-call rotation
• Occasional weekend work
• Up to 5% travel
• Availity culture and benefits:
• Availity is a certified "Great Place to Work", a "Best Workplaces for Technology Companies", a "Best Workplaces for Women" and a "Best Workplaces for Millennials"!
• Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. "AvaiLadies", "Beyond Black", "HOLA", "Availity Pride", "VetAvaility" a Young Professionals Group and "She Can Code IT" a group for women in tech are some of the groups you can get involved in.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all

Benefits

Additional Information

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. Provides Tier 1 and Tier 2 support for customers and internal teams while supporting a 24x7x365 production platform. Responsible for monitoring system health, troubleshooting issues, managing incidents, and ensuring reliable application performance. Acts as a key interface with customers and internal stakeholders. Sponsorship, in any form, is not available for this position. Location: Remote, US

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