Manager, Procurement Operations

About the role

With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you'll test new insights, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating. About the Function: Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila. Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture. This position will hold responsibility to own the Sourcing team for a specific set of Marketing categories within Procurement Operations. The team will be based across Diageo GBO offices at Budapest, Bangalore, Manila and Bogota or any other global locations. The team will be responsible for e-sourcing, contract management, spend analysis, procurement decision support etc. in their categories across Diageo regions and markets globally. Along with responsibility for the specific team, the person will also act as Point of Contact for one or two Diageo regions, liaising with regional Procurement teams on Procurement Operations-related matters across all services delivered. The leader will work with key stakeholders to ensure processes, ways of working and service level agreements are delivered. Participating in cross-functional teams, developing and improving sourcing practices especially Coupa e-sourcing, aligning and achieving savings targets. The leader will also work closely with Global Procurement Strategy and GBO Supplier Experience Strategy & Enablement teams, as well as any others which are relevant, to drive transformation projects, category-related end to end sourcing improvements, implementing sourcing category strategies and focus on building team capability to support these activities. As Diageo works on Coupa and Coupa CSO as sourcing platforms, familiarity with these platforms would be preferred. Core Service Delivery: - Build active and positive relationships with key Procurement stakeholders, Diageo business stakeholders & suppliers - Smooth operation & delivery of procurement operations activities under their purview, including but not limited to e-sourcing, contract management, spend analysis, procurement decision support. Align, measure and maintain SLAs, turnaround time etc. Develop end-to-end strategic sourcing activities for Marketing categories including Creative & Digital Agencies, Media Buying, Production, POSM, Events, Branding, Market Research, and Promotional Services. Partner closely with Marketing, Brand, Finance, Legal, and regional stakeholders to understand demand pipelines, campaign priorities, and procurement requirements. Build and maintain strong supplier relationships with key marketing agencies and service providers to ensure quality, service excellence, and continuous innovation. Support new product launches, brand activations, and strategic marketing initiatives by ensuring timely sourcing and supplier onboarding. - Drive timely issue resolution and deliver world-class support to Diageo procurement teams Coach team e-sourcing standard methodologies, considering Diageo processes - Pro-active & category/assigned spend strategy development. - Opportunity assessment at Spend/category level & Historical spend/market benchmark - Create/identify best buying channel program/models - Should-cost modelling at project level - Create & maintain knowledge management material for users & procurement Process Improvement: - Identify cost saving & simplification opportunities in & around procurement operations scope - Lead & Drive continuous improvement projects & support GBO enterprise-wide transformation. Improvement outlook to find opportunities and deliver them in collaboration with SMEs. - Drive global KPI improvement through data-based analysis - Provide potential solutions for efficiency and effectiveness improvements and create decision support materials for GBO leadership. Support the agenda of the leadership sessions with special focus on performance, risk management, operational excellence initiatives, people and stakeholders Business Partnering / Stakeholder Engagement: - Liaise with regional and global procurement for Procurement Operations related activities. Build credibility and rela

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