Operations Team Leader MFC Spain

Responsibilities

• Own and drive operational and delivery KPIs.
• Hire & Train: Lead and develop a team of pickers and couriers (around 30 employees), fostering a culture of ownership and continuous improvement.
• Manage weekly scheduling and staffing to meet demand forecasts while controlling labor costs.
• Coordinate with fleet operations to ensure smooth last-mile execution.
• Escalate and follow up on facilities, HR, and supply issues with the relevant teams.
• Work with a cross-functional team (Operations, Category Management, Health and Safety, Procurement...) to achieve quick and flawless execution.
• Lead project implementation analysis and translate it into actionable tasks to ensure continuous improvement.
• Report weekly to the Area Manager with data-driven analysis and action plans.
• Min of 3 + yr of experience in fast-paced environments (Logistics, operations, Supply, etc.).
• Hands-on leadership style with ability to manage large teams and build high-trust.
• Strong analytical mindset - comfortable reading KPI dashboards and translating data into action.
• You've got good judgment but own up to your mistakes.
• You find smart and elegant solutions to complex, multi-disciplinary problems.
• You're highly agile and thrive in ambiguous environments.
• You are always respectful, kind, and fair. All of your reports speak highly of you as a manager and leader.
• You have an ambition that makes some people think you're crazy while inspiring others.
• You're an owner, you have a natural bias for action, are always pushing for things to happen, and are objective and deadline-oriented.
• You've great communication skills, and ability to engage internal and external stakeholders. English communication is a must.
• An empathetic, inclusive and curious attitude.
• Spanish required; high-level English strongly preferred.
• Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
• So, ready to take the wheel and make this the ride of your life?
• Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website !

Benefits

Additional Information

You'll own end-to-end operations of the Málaga store - from warehouse efficiency and inventory accuracy to team leadership and customer fulfillment quality. You'll report to the Area Manager and be a key part of a network of high-performing MFCs.

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