Principal, Environmental Services, Laundry & Linen, and Patient Transport

About the role

In this role, you will lead complex consulting engagements for healthcare organizations optimizing purchased services operations, driving financial performance, and improving service quality across key non-clinical categories including Environmental Services (EVS), Laundry & Linen, Patient Transportation Management, Waste Management and other support service areas. This role combines deep operational expertise, strategic sourcing experience, and consulting leadership to deliver measurable value to healthcare systems.

Responsibilities

• Effectively manage project team members primarily within functional area to drive member value; oversee a substantial book of business.
• Identify trends and use data-driven insights to explore hypotheses and make recommendations on complex business problems that span the member's system of care.
• Guide teams on all aspects of qualitative and quantitative analyses by leveraging client experience and expertise.
• Plan and lead the quality execution of projects, programs, and operations.
• Manage project P&L and scope; oversee an annual engagement portfolio of projects.
• Craft and deliver influential communications with clarity, confidence, and persuasion to senior executive audiences.
• Create and maintain strong, trusted advisor relationships with the C-suite; serve as the overall member relationship lead.
• Contribute to revenue growth by identifying and supporting member upsell and cross-sell opportunities while serving as a subject matter expert throughout the sales process.
• Identify new business opportunities by engaging clients from issue identification through consulting opportunity development.
• Lead function/practice development activities, including developing, launching, and implementing new or improved services and products; provide input into functional strategy and direction.
• Understand analytics and effectively communicate findings that influence member decision-making and behavior; coach less experienced consultants on data interpretation and storytelling.
• Guide and mentor less experienced consultants on data analysis, advanced techniques, and best practices.
• Plan and oversee analytical activities that generate strategic insights and solve business problems.
• Plan and manage increasingly complex projects and workstreams, making decisions regarding priorities, timing, scope, and resources to maximize value.
• Facilitate meetings and discussions with executive leadership that drive decision-making.
• Identify opportunities for follow-on work and support business development efforts.
• Assist with marketing initiatives, solution/proposal development, and the sales process.
• Improve existing products, services, tools, and methodologies within the functional area of focus.
• Shape the perspectives of Vizient and member senior executives by presenting complex, persuasive, and influential recommendations.
• Participate in membership-related activities as a subject matter expert, including expert calls, account planning meetings, and development of custom intelligence deliverables.
• Serve as an Executive Partner for assigned members and engagements.

Requirements

• Degree in Business, Healthcare Administration, Supply Chain Management, Operations Management, Finance, or related field desired; Master's degree preferred.
• 10 or more years of progressive leadership experience in healthcare purchased services, supply chain, sourcing, consulting, operations, or a related field required.
• Experience managing Environmental Services (EVS), Laundry & Linen, Patient Transportation, Waste Management, Facilities Services, or other healthcare support service operations required.
• Experience leading strategic sourcing initiatives, supplier negotiations, contract management, and operational improvement programs required.
• Proven consulting experience with demonstrated success leading complex client engagements and presenting recommendations to executive leadership teams preferred.
• Experience managing engagement portfolios, project financials, and P&L responsibilities.
• Demonstrated success building trusted advisor relationships with C-suite and senior healthcare executives.
• Strong analytical capabilities with experience translating complex data into actionable business recommendations.
• Exceptional written, verbal, facilitation, and presentation skills.
• Experience leading, coaching, and mentoring high-performing consulting or operational teams.
• Ability to travel regularly and expeditiously to support member engagements and timelines.

Benefits

Additional Information

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves . We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

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