Client Services Specialist II - Theaters and Residencies

About the role

As a Ticketing/Client Services Specialist in the Theaters and Residencies Division at AXS, you will provide front-line, top-notch service and support for our clients at box offices nationwide. You will act as a relationship manager and tech support; advise, assist, and advocate for ticketing venue partners and provide support for all AXS products and services.

Responsibilities

• Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges.
• Develop expertise on all products/services, remaining current with all new releases.
• Respond to support and service requests from client/venue.
• Facilitate the sharing of best practices, offering advice on event and promotion configuration.
• Track and reports all client interactions to ensure consistent, high-quality service.
• Troubleshoot and resolve or escalates technical support issues.
• Assist with event and promotion configuration for full-service clients.

Requirements

• 2-4 years live event ticketing and event programming experience
• High School Diploma or its equivalency (BA/BS Degree Preferred)
• Proficiency with Microsoft Office including Word, Excel, and Outlook
• Proven ability to quickly master new end-user software applications
• Demonstrated written and verbal communication skills
• Ability to provide service in a fast-paced, high-pressure environment
• Ability to successfully handle multiple priorities and complete tasks in a timely manner
• Bonus Points If You Have
• Experience with Ticket Operations for a venue
• Pay Scale: $21.27- $24/ hour
• Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
• What's in it for You?
• A highly visible and strategic role where you will be working with stakeholders across the business, and directly with our high profile sports and music clients.
• Extraordinary People - we're not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.
• Curious about the typical interview process for this position? Here's what to expect:
• Stage 1: 20-min Recruiter Video Interview
• Stage 2: Assessment
• Stage 3: 45-min Video Interview
• Stage 4: 1-hr Onsite Interview
• *This schedule may be subject to change.
• More about AXS
• To learn more about our culture and values, visit: https://solutions.axs.com/careers/
• More about AEG
• Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the com

Benefits

Additional Information

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

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