Supervisor - Registration Services

Responsibilities

• Lead and manage daily operations for roughly ~18 direct reports that include Patient Liaisons and Scheduling Specialists to ensure compliance with regulatory standards.
• Facilitate the development and maintenance of policies and procedures for consistent and compliant registration practices.
• Develop and implement process improvements to enhance service delivery
• Train, schedule, and support staff to ensure a productive and positive work environment
• What's Available:
• Full-time, salaried position
• Location: Tri-County Whitehall Hospital and Clinic
• Schedule: Hours typically between Monday-Friday days with willingness to work outside standard hours as business needs permit

Requirements

• Education: High School Diploma or equivalency.
• Experience: 3-4 years of experience healthcare business operations, patient business office/registration, or medical office billing/claims, with demonstration of increasing responsibility.
• Leadership & Team Management: Ability to lead, motivate, and support a team in a fast-paced, high-stakes environment.
• Collaboration: Works well with cross-functional teams and fosters a cooperative work culture.
• Communication: Strong verbal and written communication skills
• In addition to this meaningful and important work, we offer a competitive benefits package:
• Salary: Starting at $48,100.40 + more for years of experience!
• Benefits: In addition to medical and dental, we have pet insurance and a substantial contribution to retirement
• Work/life balance: 24/7 Employee Assistance Program for employees and their families, generous PTO and paid holidays
• Health/Wellness: Local gym discounts
• Professional Development: Tuition Invest Program totaling up to $3k per year, access to a catalogue of hundreds of internal courses, corporate incubator, Career Development Center
• If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!
• I f you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.
• We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.
• Equal Opportunity Employer

Benefits

Additional Information

Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today. Scheduled Weekly Hours: 40 Emplify Health by Gundersen Health System is seeking a dedicated and experienced Registration Supervisor to lead our registration team in Whitehall, WI. This pivotal role will guide a team of registration specialists who are the first point of contact for our patients, setting the tone for their overall experience. The Supervisor will collaborate closely with clinical leadership to identify opportunities for improvement and implement effective solutions to ensure standardization and quality control while providing leadership and accountability to organizational performance metrics and compliance of regulatory requirements.

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