Transition and Transformation Manager

Responsibilities

• Transition & Transformation Strategy & Planning
• Define the transition and transformation strategy aligned to contractual scope, service towers, and operating model
• Establish in partnership with the Unisys Client Technology Officer the Transformation Roadmap
• Develop and manage a detailed transition and transformation plan covering people, process, technology, governance, and security
• Establish transition and transformation milestones, acceptance criteria, and exit/entry criteria
• Align transition activities with the Master Services Agreement (MSA) and Statements of Work (SOWs) and other relevant commercials obligations documents.
• Governance & Program Control
• Set up and run transition and transformation governance (steering committees, operational forums, escalation paths)
• Define and manage transition KPIs, RAID logs, and reporting structures
• Ensure adherence to ITIL service transition principles and client governance standards
• Ensure adherence to organizational governance, risk, and compliance standards (e.g., GDPR, security policies).
• Establish, execute, and measure organizational change strategy and plans to assure organizational readiness to realize the benefits of the program
• Provide clear, concise reporting and executive updates.
• Manage expectations and drive decision-making across complex stakeholder environments.
• Service Tower Transition Management
• Coordinate transitions across IT service towers (e.g., Service Desk, Infrastructure, Network, Applications, Cloud, Security)
• Manage inter-tower dependencies and sequencing
• Ensure service definitions, SLAs, OLAs, and KPIs are clearly documented and baselined
• Validate tooling integration (ITSM, monitoring, CMDB, SEA, Reporting, etc)
• Knowledge Transfer & Resource Onboarding
• Plan and oversee knowledge transfer (KT) from incumbent teams
• Manage shadowing, reverse-shadowing, and certification activities
• Ensure process documentation, SOPs, runbooks, and architecture diagrams are complete and approved
• Confirm readiness of offshore/onshore delivery teams
• Risk, Issue & Compliance Management
• Identify, track, and mitigate risks and issues
• Ensure security, data protection, and regulatory compliance throughout transition
• Manage access provisioning, credential handover, and security approvals
• Maintain contingency and service continuity plans
• Cutover, Go-Live & Hypercare
• Plan and execute cutover and go-live activities for each service tower
• Coordinate parallel runs and exit of incumbent provider
• Lead hypercare and stabilization period post go-live
• Track early life support performance and remediation actions
• Vendor, Client & Incumbent Management
• Act as primary interface between client, incumbent supplier, and Unisys
• Ensure incumbent cooperation and contractual transition obligations are met
• Resolve disputes and manage escalations during transition and transformation period
• Support commercial discussions related to transition / transformation scope and changes
• Transition Closure & Handover to BAU
• Obtain formal service acceptance and transition exit sign-off
• Hand over ownership to Service Delivery Managers and Operations teams
• Capture lessons learned and continuous improvement opportunities
• Deliver final transition closure report
• Key Activities Overseen
• Due diligence and service discovery
• Transition and transformation planning and service tower onboarding
• Knowledge transfer execution
• ITSM tool onboarding and process alignment
• Access, security, and compliance onboarding
• Implementation of transformation items in scope of Day 1 Services go live
• Cutover and go-live coordination
• Hypercare management and stabilization
• Transition closure and BAU handover
• You will be successful in this role if you have:

Requirements

• Proven Transition and Transformation delivery leadership across digital workplace, end user computing cloud, infrastructure, application, and security services domains
• Proven experience leading Transition and Transformation programs for globally recognized market‑leading brands.
• Strong senior executive stakeholder management
• Strong understanding of ITIL / ITSM frameworks and tools
• Commercial strong, Astute ability to identify commercial terms that conflict with delivery reality
• Experience managing multi-tower, multi-vendor IT environments
• Experience with global delivery models (onshore/offshore)
• Experience of

Benefits

Additional Information

What success looks like in this role: Transition and Transformation Manager The Senior Transition and Transformation Manager is accountable for the end-to-end transition of IT services from an incumbent provider or internal IT organization to Unisys. Through these transition deliveries transformative capabilities will be introduced to the customer environment. These capabilities consist of standard services, customized or bespoke services, and early life offerings. The role ensures continuity of service, achievement of contractual obligations, and a controlled, low-risk transition into a transformed steady-state managed service.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Unisys? Share your experience