Organisation and Workforce Transformation Partner

About the role

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

Responsibilities

• The Organisation & Workforce Transformation Partner will provide leadership on the people and organisational change required to deliver the Modernising Redress programme for the Financial Ombudsman Service, working across the organisation and alongside the review of our Enabling Functions.
• This role is accountable for translating transformation and organisation design activity into clear, deliverable workforce change and cultural change including the leadership of formal employee consultation and redundancy processes.
• The Organisation & Workforce Transformation Partner will ensure that workforce impacts are fully understood, risks are managed, and change is delivered at pace in a way that is legally robust, consistent and aligned to organisational priorities.
• This role bridges the gap between cultural change, organisation design, programme delivery and employee relations, enabling the organisation to move confidently from design into implementation.
• To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria:
• Minimum Criteria -
• Available to start in a new role from August 2026.
• Significant professional experience of leading organisation‑wide people and workforce change in a complex organisation.
• Demonstrated experience of delivering formal consultation and redundancy processes linked to organisation design or transformation activity.
• Strong understanding of employment relations and employment law as they apply to large‑scale change.
• Experience undertaking change impact analysis and workforce transition planning across multiple teams or functions.
• Experience of working with, influencing and advising senior leaders through complex and sensitive workforce change.
• Experience of working cross collaboratively. You enjoy working with various stakeholder groups as well as peer HR colleagues.
• Why You'll Love Working With Us:
• Flexibility : Work your way - remote, hybrid, or in-office
• Wellbeing : [Health plan, gym memberships, mental health support]
• Growth : We invest in your future with [courses, mentorship, promotions]
• Culture : Diverse. Inclusive. Collaborative. Fun.
• We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:
• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
• Let's Make This Easy.
• Apply in a few minutes:
• Apply with your most up to date CV. We are really keen to see what organisational change you've led and the ER experience you bring to consultation processes.
• Applications need to be submitted by Monday 29th June at 23:59.
• Shortlisted candidates will be invited to complete an online assessment and/or a MS Teams

Benefits

Additional Information

Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Organisation & Workforce Transformation Partner Join a team where Purpose drives everything we do, Ambition fuels our growth, Respect shapes our culture and Trust builds our foundation. We're not just hiring - we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move. Contract: 12 month fixed term contract Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern. Salary: From £60,045 - £72,000 Location: London Reporting to: Director of Culture and People Experience By joining our team, you'll enjoy the best of both worlds - hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

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