Air Freight Coordinator

About the role

Air Freight Coordinator (Time Critical / AOG) Right Now Group are currently recruiting for an Air Freight Coordinator to join a specialist time-critical logistics operation based near Heathrow. This is an excellent opportunity for an experienced freight professional with strong exposure to AOG, aviation, and urgent shipment coordination to join a fast-paced and close-knit team environment. The business operates on a 4 on 4 off shift pattern , with shifts either 06:00 - 18:00 or 07:00 - 19:00 . The operation consists of a small, highly collaborative team, offering strong exposure across both operations and customer service within the time-critical sector. As an Air Freight Coordinator , you will play a key role in managing urgent and specialist shipments from start to finish, ensuring exceptional customer service while maintaining operational efficiency in a high-pressure environment. Air Freight Coordinator - Key Responsibilities: Coordinate and oversee time-critical and AOG shipments from collection through to final delivery Manage day-to-day operations for specialist customer accounts, ensuring all shipments move within strict deadlines Act as the primary point of contact for customers, providing proactive updates and managing expectations throughout the shipment lifecycle Liaise with airlines, transport providers, handling agents, and overseas partners to ensure seamless operational flow Resolve operational challenges quickly and effectively within a fast-paced logistics environment Monitor shipments in real time, identifying and resolving delays or service issues proactively Support continuous improvement of operational processes and workflows Maintain accurate shipment records and ensure all systems are updated correctly Work closely with the wider operations team to ensure high levels of service and operational efficiency Air Freight Coordinator - Candidate Requirements: Strong experience within air freight, aviation logistics, or AOG/time-critical operations Proven ability to work within a high-pressure, fast-paced logistics environment Excellent customer service and communication skills Strong problem-solving and organisational abilities Experience coordinating urgent or specialist shipments end-to-end Confident using logistics software and Microsoft Office systems Proactive, adaptable, and team-oriented approach Air Freight Coordinator - Salary & Details: Salary: Up to £40,000 (depending on experience) Shift Pattern: 4 on 4 off Hours: 06:00 - 18:00 or 07:00 - 19:00 Holiday: 20 days annual leave Location: Heathrow area This role would suit someone with a strong background in time-critical freight forwarding, aerospace logistics, or AOG operations looking to join a business where they can make a genuine impact within a specialist operation.

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