Commercial Process Specialist

Responsibilities

• Maintenance and daily update of the main commercial system (called "Helm"), ensuring database is kept up to date, with data quality and integrity maintained across all operations. This may include liaising with colleagues from all over the world and across different functions.
• More specifically, you will:
• Handle daily invoicing in HELM.
• Support commercial operations processes by handling system issues and enquiries, escalating when needed, and partnering with system consultants and internal stakeholders to resolve matters efficiently.
• Develop and continuously evaluate 'Order to Cash' process and identify possibilities to improve Svitzer 'Order to Cash' process and data transparency.
• Ensure the processes as well as related SOPs are well mapped and documented.
• Support regions in process and system implementations with Customer Experience and risk mitigation in mind, including provision of standard reports.
• Be involved in commercial related key internal controls; coordinate and/or guide finance Global Business Services colleagues based in Krakow, Poland.
• Drive continuous improvement actions to perform daily execution tasks more efficiently and effectively, such as taking care of incoming system queries and daily invoicing.
• Support and, where relevant, lead projects, improvement initiatives, and change activities within the commercial operations area.
• Who we are looking for
• More specifically, we are looking for a colleague with the following:
• Fluency in both oral and written English is a must
• A master's degree in business administration or a related field
• Experience in process-oriented roles, ideally from a commercial operations, customer service, or shared services environment
• Preferred commercial and/or customer service background
• Good at process mapping and presenting the outcomes
• Experience working with business systems and maintaining data with a high level of accuracy
• Knowledge of MS Office (proficient user in Word, Excel, PowerPoint)
• Experience with leading or supporting projects and drive change management
• Good presentation skills
• How to apply
• To ensure a consistent and fair recruitment process, please submit your application via the "Apply" button on our Svitzer Careers page. Applications submitted

Benefits

Additional Information

Commercial Process Specialist Location: Mumbai Svitzer offers an exciting career opportunity in Mumbai as part of a global and collaborative team, with exposure to international stakeholders, strong on-the-job learning, and ongoing professional development. As a Commercial Process Specialist in the Commercial Excellence & Growth team, you will build valuable expertise in commercial operations, processes, and systems while contributing to work that supports our business across regions. About Svitzer Svitzer is a leading global towage operator with 4,000+ colleagues and a fleet of 446 tugboats across 35+ countries, organised into four regions: Australia, AMEA, Europe, and Americas (South America). We provide sustainable marine services that make ports and terminals safer, more efficient, and more climate friendly. Our strategic priorities are reflected in our innovation efforts, such as the Svitzer Transverse Tug: https://www.youtube.com/watch?v=IPdhKsJu3fk (1 min 55 sec video). More about the role In this role, you will help support and strengthen Svitzer's leading position in the towage industry. Based in Mumbai, you will report to the Commercial BPO and join a close-knit team of five, including your manager. From Mumbai, the team supports the Global Commercial organisation, with headquarters in Copenhagen, Denmark, and collaborates with colleagues across regions. You will join an ambitious and international organisation with a collaborative and relatively flat structure, where your ideas and initiative are valued. This is a strong opportunity for someone who enjoys ownership, continuous improvement, and working in a role that combines operational excellence with cross-functional collaboration. Together with your local team in Mumbai, you will help drive customer centricity globally by supporting regional and local teams. Commercial Process Specialists play an important role in administrative and operational delivery and are responsible for maintaining high-quality, timely, and accurate data in our commercial operations system. The role includes flexibility in working hours, as the Mumbai team supports regional offices in Copenhagen, Dubai, Panama and Sydney. We value in-person collaboration and expect colleagues to work from the office most of the time, while also offering flexibility to work from home when needed.

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