Manager, Data & AI

About the role

You will report to the Director of Data Platform and partner directly with Product, Operations, CX, and Finance to shape the team's mandate and unblock delivery. The first version of the team is roughly five to seven people: a mix of senior data scientists and data engineers covering transportation and IMS, plus one AI Consultant. Hiring is happening in parallel with your own onboarding - depending on timing, you may join some hires already in the pipeline and others still to be opened. You will own the bar, the interview loop, and the final calls from the moment you start. This role is a clear growth platform. With the right results, the natural growth path is Senior Manager or Director of Data, with broader scope across analytics, ML platform, and AI. The Technical Environment You don't need to be the deepest expert in our stack, but you will be expected to be conversant in it, run sharp technical interviews, and pair on hard problems when the team needs depth. Langu

Additional Information

About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants . We provide cutting- edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions-all with a merchant - first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing : We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best-growing their business. ● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. ShipMonk is hiring a Manager, Data & AI to shape and lead a new team inside Product Development. The team is roughly defined - senior data scientists and data engineers focused on transportation (Virtual Carrier Network optimization, predictive routing, claims) and IMS (Inventory Management System) data products, plus one AI Consultant who works horizontally across ShipMonk to identify and ship AI use cases - and we are actively hiring all of these roles now. Some hires may already be in the pipeline or signed by the time you start. Your job is to shape who actually lands in each seat, onboard them well, find the team's place in the org, and then make sure models reach production, savings show up in the P&L, and insights become product features merchants actually use. You are an active, daily user of modern AI tools and you think about AI as a strategic lever, not a feature. You will set the AI agenda for the team and for ShipMonk's data function. The AI Consultant reports to you because you are the person who decides what's worth building, what's hype, and where AI changes the economics of how the company runs. Candidates who treat AI as someone else's job, or as a buzzword to put on a slide, are not the right fit for this role. We hire Managers first and foremost for ownership, delivery, and the ability to turn a fresh team into a compounding one. Technical credibility is the floor - you must be sharp enough to interview senior data scientists and engineers, sit in design reviews, and earn respect from the people you hire - but we are not looking for the strongest IC in the room. We are looking for a builder who is fluent in AI, moves fast on hiring, onboards people into a clear mission, and turns a new team into a serious operating unit inside two or three quarters.

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