Implementation Support Engineer (She/He/They)

About the role

We are seeking an experienced Implementation Support Engineer - Cloud Processing Service to support the delivery of modern payment processing capabilities across complex client environments. In this role, you will combine hands-on implementation expertise with knowledge of payment authorization flows and transaction processing to drive successful onboarding, integration, and production rollout.

Responsibilities

• Support end-to-end implementation including onboarding, configuration, testing, deployment, and stabilization
• Troubleshoot authorization flows , transaction routing, and response code issues
• Collaborate with clients, processors, gateways, and acquirers to resolve challenges
• Contribute to testing, defect triage, and production readiness activities
• Analyze transaction logs and processing errors to identify root causes
• Prepare documentation and runbooks for implementation and support
• Work closely with stakeholders to ensure smooth delivery
• Required Skills & Experience:
• 5-7 years of experience in payment technology or transaction processing
• Strong understanding of card payment flows and lifecycle events
• Experience with API integrations (REST/JSON) and webhooks
• Ability to analyze logs and diagnose issues in distributed systems
• Strong communication and stakeholder management skills

Requirements

• Experience with cloud-based payment platforms
• Knowledge of Agile methodologies
• Exposure to production support in high-volume environments
• ONLINE RECRUITMENT PROCESS STEPS
• Screening call with the Recruiter
• Competencies interview with Capco Hiring Manager
• Client's interview
• Feedback / Offer
• We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on diverse projects.

Benefits

Additional Information

CAPCO POLAND Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry. We are also: Experts in banking and payments, capital markets and wealth and asset management Committed to growing our business and hiring the best talent to help us get there Focused on maintaining our nimble, agile and entrepreneurial culture

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