Workplace Experience Coordinator

Responsibilities

• Our NSW/ACT Workplace team is looking for a Workplace Experience Coordinator to play a key role in delivering a high quality, well run and people-focused workplace experience across our Sydney, Newcastle and Canberra offices.
• Based in North Sydney (opposite North Sydney station) this on-site role (5-days a week), sits at the Concierge Desk & Welcome Lounge , delivering a welcoming front of house experience while also supporting facilities and workplace operations.
• This is a great role for someone who is passionate about Workplace Experience and Events , and who is keen to develop a well-rounded skillset across customer service, events, maintenance coordination and compliance within an exciting and ambitious team.
• Your role will include:
• Delivering a warm, professional and consistent front of house experience , creating a strong first impression for clients, visitors and staff across our North Sydney office.
• The end-to-end delivery of Workplace Events and Activations , for our Sydney office. Arranging all aspects to coordinate and deliver seamless meetings and events in an organised manner ensuring a high-end service.
• Ownership of our Hospitality and Workplace Experience offering , including coordinating catering and barista services. Responsibility for scheduling the team's tasks and hours to ensure smooth running of our experience operation.
• Leading and coordinating our Experience offering to ensure our people, clients and partners enjoy a memorable experience when in our workplaces.
• Managing health, safety and compliance activities by maintaining accurate records, coordinating inspections and audits, assisting with risk assessments and ensuring adherence to regulatory requirements.
• Acting as a key point of contact for workplace services , anticipating and responding to visitor and employee needs such as passes, locker support, WiFi access, archiving, stationary, PPE and general requests.
• Managing shared inboxes, switchboard and mail , ensuring timely, professional and customer focused responses.
• Supporting the delivery of events, workplace activations and experience initiatives , balancing operational requirements with a high quality service experience.
• Building strong, collaborative relationships with internal stakeholders, external vendors and service partners to ensure smooth workplace operations.
• Identifying and driving continuous improvement opportunities across workplace experience, facilities operations and service delivery across the region.

Requirements

• As well as experience in a similar type of role, or hospitality environment, specifically we're looking for:
• Proven experience in a people-centric, client, customer service or workplace environment , with the ability to deliver a consistently high standard of service.
• Experience delivering events, hospitality or workplace activations will be highly regarded.
• Demonstrated capability or exposure to facilities, operations or workplace coordination activities , such as maintenance coordination, compliance tasks, asset or fleet administration is not essential but highly regarded.
• Comfortable working across both front of house and operational responsibilities , balancing service delivery with practical execution.
• Ability to quickly learn and confidently use digital workplace systems and tools (e.g. booking systems, asset registers, collaboration platforms).
• Strong interpersonal and communication skills, including clear and professional written communication.
• A collaborative team player with the confidence to work with stakeholders at all levels , including vendors, contractors and internal teams.
• Personable, proactive and enthusiastic, with a genuine passion for creating welcoming, inclusive and well-run workplaces.
• Self-starter who is adaptable and resilient, who thrives in a fast-paced environment where priorities span experience, operations and compliance.
• The role is physically demanding and includes tasks such as lifting/moving light furniture and moving stock, bending, reaching, and standing or walking for extended periods.
• How we support your growth
• We believe your career should be a rewarding adventure. You will tackle some of the world's most complex infrastructure challenges, in an environment that support

Benefits

Additional Information

Workplace Experience Coordinator - Sydney At Aurecon, we are optimistic about the future. We are thinkers, solvers, and collaborators who work with our clients to deliver the infrastructure and assets that strengthen communities and create a sustainable future.

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