Service Administrator - Level IV

Responsibilities

• Competencies:
• Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Directs work - Providing direction, delegating, and removing obstacles to get work done.
• Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Additional Information

We are looking for a talented Service Administrator to join our sales and service department in Charlotte, NC. In this role, you will make an impact in the following ways: Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers. Identify customer's needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work. Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact. Review work orders to ensure accuracy for invoicing and warranty. Complete required training on a timely basis. Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor. To be successful in this role you will need the following: Excellent customer service skills and the ability to effectively communicate in a positive and professional manner. Prior experience in service & repair, or warranty related field preferred. Excellent computer skills using multiple software platforms. Ability to thrive in fast-paced environment with multiple priorities.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Cummins? Share your experience