Interim PeopleOps Partner

About the role

As our US PeopleOps Partner, you will be the heart of our US People operations, ensuring our team is productive, engaged, and fully compliant. You will run the onboarding and offboarding processes, act as the primary point of contact for our US offices, and manage everything from payroll and benefits to employee relations. This is an interim position reporting directly to the Director of People, sitting within a close-knit team of 7. Based in the NYC commutable area. This is a hybrid role: 2 days per week in office, with potential periodic travel to California and Texas.

Responsibilities

• Lifecycle Care - Ensuring a welcoming onboarding journey for new hires and a compassionate, respectful transition for departing team members to foster a lifelong sense of belonging.
• Total Rewards Execution - Delivering accurate, timely payroll and benefits through Justworks while quickly resolving team inquiries.
• People/HR Compliance & Administration - Maintaining meticulous records and transparent US policy documentation aligned with legal guidelines.
• Team Guidance & Mediation - Providing thoughtful support and conflict resolution to managers and team members to foster a fair, safe, and positive environment.
• Employee Lifecycle Collaboration - Partnering with the broader People and Talent team to support everything from learning and development to performance reviews.
• Cultivate a vibrant and welcoming workplace: Oversee facilities management for our NYC office, ensuring a warm, lively, and inclusive environment where our team feels comfortable and supported.

Requirements

• We care more about how you think than what's on your CV. If you meet most of the skills and are excited about the problem, apply.
• Startup/Scaleup Experience - Helping teams navigate change smoothly and adapt to rapidly evolving priorities.
• Positive Relationship Management - Supporting teams with empathy and connecting with people across all levels of the organization.
• Strong Organizational Skills - Managing multiple priorities and keeping various stakeholders aligned and supported.
• Benefits & Payroll Administration - Managing end-to-end payroll and benefits programs, ideally with experience using Justworks.
• Employee Relations Management - Handling conflict resolution, grievances, and policy guidance with care, fairness, and collaboration.
• HR & Collaboration Tool Proficiency - Maintaining efficient daily operations using Slack, Google Workspace, HiBob, Justworks, and Lattice.
• HR Documentation & Administration - Ensuring a high standard of accuracy and care in all record-keeping and general administration.
• US Employment Law Knowledge - Keeping operations fully compliant and safe regarding US federal and state regulations.
• AI Fluency & Automation - Applying AI tools practically, with extra bonus points for building, automating, or embedding them into workflows.
• Office Management Experience: Prior experience in office management, coordinating facilities, or creating supportive, warm workspace environments is highly valued.
• How People Operations team uses AI
• Whether you're new to AI or already building with it, we give everyone the tools, time, and support to grow. AI is a multiplier here, it handles the repetitive so you can focus on the work that actually needs you. Here are a few examples of how the People team are using AI;
• We automate workflows to reduce repetitive administration
• We use Gemini to draft and iterate on policies and documentation.
• We utilize AI tools to assist in streamlining our on/offboarding
• We use AI to analyze and visualize large data sets
• We also use AI tools to support our hiring process - not to make decisions, but to help us run a fairer, faster process. You can read more about how we approach that here, including tips for how you can use AI to prepare.
• here
• What to expect from the process
• Screen : A 30-minute call with the Talent team. We'll cover the role, your background, and your questions.
• First interview: A 45-minute video call with the Director of People and People Ops Lead to discuss your experience in People Operations
• Final stage: A practical scenario-based task and discussion focusing on US benefits, payroll, performance management and employee relations with Director of People and Senior People Partner
• We design this to be a two-way conversation. Come w

Benefits

Additional Information

Help us keep our US team productive, engaged, and compliant while nurturing a supportive, warm, and outstanding employee experience. $100M+ funded. Global footprint. AI-powered. Human-driven. 🚀 INSHUR is the embedded insurance powerhouse for the on-demand world. We partner with giants like Uber and Amazon to provide fair, data-backed coverage for the modern workforce. We're 200 people strong across the UK, US, and Netherlands, using AI as a multiplier to stay ahead of the curve. Want to work where tech actually meets the road? You're in the right place. Find out more about our history, values, hiring process and more here. here

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