Home Quality Coordinator - Cleaning Operations

About the role

As the Home Quality Coordinator for Cleaning Operations, you'll own one of the most critical moments in our process: delivering spotless, move-in-ready homes. You'll source and schedule professional cleaners across all markets, set and uphold cleaning quality standards, and work cross-functionally with every department-because every home we list requires your touch to meet Belong's promise of excellence. From urgent turnaround cleanings to coordinating with repairs, inspections, and listings, you'll ensure every space shines and every resident walks into a home that feels brand new.

Responsibilities

• Source and onboard high-quality cleaning vendors across all active markets.
• Schedule cleanings for every home, ensuring timeliness and coordination with other home prep steps.
• Establish and enforce cleaning quality standards aligned with Belong's brand.
• Conduct quality checks-directly or via vendor feedback loops-to ensure standards are met or exceeded.
• Partner with inspections, repairs, photography, and listings teams to integrate cleanings seamlessly into the home prep process.
• Manage cleaning vendor relationships for reliability, responsiveness, and performance.
• Track cleaning performance metrics and continuously refine sourcing, scheduling, and quality control processes.
• What Makes You Great for This Role
• 1-3 years in operations, vendor management, facilities management, hospitality, or a fast-paced execution role.
• Proven ability to manage multiple vendors and projects simultaneously with precision.
• Strong eye for detail and quality, with high standards for presentation and cleanliness.
• Excellent cross-functional communication skills to collaborate with diverse teams.
• Highly organized, structured, and able to prioritize in a dynamic environment.
• Problem-solver who can anticipate issues, propose solutions, and ensure flawless execution.

Additional Information

About Belong We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom. We are building a scaled system of wealth creation for regular people through homeownership. We've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First. Our 200+ Belongers are strong, curious, and extremely ambitious.

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