Lead Support Analyst, Trading Application, Information Technology

Requirements

• Bachelor's / Master's in IT/Computer science degree is ok
• At-least 6-7 years of relevant experience in Front office Trading application support / Implementation and related Server Infrastructure with total years of experience of 10-12 years.
• Experience working in Equities Brokerage Front Office systems support, preferably bulge bracket investment bank.
• Development and Production support experience with good problem solving and trouble shooting skills.
• Must have exposure to working directly with end customers/business, vendors, other project stakeholders as needed.
• Prefer candidates with regional experience
• Good communication skills
• Open to candidates from all locations - preference is right fit to the role
• Good technical knowledge in SQL and Unix
• Strong Stakeholder management for application related stakeholders
• ITIL process adherence (change, release, incident, problem management)
• Java and Perl skills is added advantage
• Knowledge of SQL Tuning and debugging
• Knowledge of Gigaspaces and Tibco.
• Stay informed on CITIC CLSA Job Opportunities
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Additional Information

Key Areas of Responsibilities Ensure excellent 24x7 Operation of CLSA's core mission-critical Trading application stack. Act as the SME for all OMS/EMS (primary) and CLSA reference data / reporting (Secondary) Work on Trading Operations for Asia's Leading Brokerage's Global Front Office Systems Interact with Dealers/Traders/Business Heads across the globe as required Global role covering Execution Services Partner closely with Application Development and Support teams to rollout new services seamless and efficiently. Act as a mentor to train junior staff and Ensure that the estate is instrumented and monitored effectively Establish and maintain an effective framework that provides a comprehensive management controls to protect the Confidentiality, Integrity and Availability of CLSA's information assets. Participate in on-call support rotation Schedule and document regular changes according to company's change management rules & guidelines Ensure that production environment is kept stable and efficient Adherence to CLSA documented governance guidelines Provide at all times an excellent, fast and responsive service to other teams

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