Night Shift Customer Service Agent - Claremont

Responsibilities

• Follow clear instructions and guidelines to investigate, resolve and process customer enquiries delivering customer value at first point of contact
• Effectively promote the client's products and enhance customer experience and loyalty
• Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
• Ensure action is taken to increase customer retention, loyalty and build a credible reputation
• Understand and adhere to the company and department standards, policies and procedures
• Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed
• Adapt to change quickly, in a fast-paced environment
• Minimum 12 months experience in customer service role (Contact center)
• A Matric/Grade 12 Certificate or equivalent

Additional Information

Job Description Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.

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Company Intel

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