Customer Service Representative

Benefits

Additional Information

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world. Manage the end-to-end (E2E) Order-to-Cash process including: Establish/Maintain Customer "Masters", Product "Masters" and Tables in Support of other Master Data Respond to Customer Inquiry Establish Customer Order Requirement Verify and confirm Product availability Review Matrix together with demand, supply and sales team to delivery of material Responsible for the invoice information in customer portal Contract review "customer order" versus Business and Corporate Policies and Procedures Create, modify and cancel Order "in system" Assure that Credit Check is performed Confirm Order & Date , respond to requests and status to Customer, Communicate order to appropriate parties for fulfillment, logistics and documentation Understand document and data requirements (packing lists, space release, etc) Monitor product, transaction and documentation flow Verify and maintain correct pricing in the order Issue invoice and other required documents to the customer Responsible for Complaint Resolution and Reporting ,Manage product returns, Issue credits and adjustments, Respond to customer inquiry, Providing certificate needs (origin, insurance, proof of delivery, etc.) and resolve Late/Partial Payments and invoice discrepancies Responsible for Auditing policies & procedures Responsible for maintaining a high CEL Insure clear alignment on and shared commitment to customer segmentation strategies and tactics related to "service" including order lead time and delivery date promises Provide input to demand forecasting regarding open order status, demand outlook, changes from customer etc. Collect, maintain and communicate information to support delivery planning and execution processes. The information includes: order data (customer preferences, history, status, delivery requirements, etc ), warehouse and transportation data, and delivery data. At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say "We Are Living Chemistry".

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Company Intel

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