IT Operations Engineer

About the role

We're looking for a hands-on IT Operations Specialist to keep our internal IT running smoothly - from access and accounts to devices, automations, and day-to-day user support. You'll be the go-to person for employees worldwide and a key owner of our internal tooling and processes.

Responsibilities

• Access & identity management
• Administer Okta, Google Workspace, JumpCloud, Atlassian/Jira, Notion and other internal applications.
• Build and maintain automations for routine internal IT processes.
• Design and deliver workflows for other teams and cross-department needs.
• IT on-/off-boarding
• Own the full employee lifecycle: prepare access and equipment for day one, and fully revoke access on departure.
• Manage the equipment lifecycle: ordering, worldwide delivery and return, repairs, and resale, including customs coordination.
• Receive and maintain returned devices.
• Device management (MDM / Apple environment)
• Manage devices via MDM; create and maintain policies, commands, and scripts.
• Maintain the Munki / Managed Software Center (internal Self Service "App Store").
• Diagnose and resolve device and on-device service issues.
• User support & governance
• Provide technical support to office and remote users through the ticketing system.
• Run monthly checks: Shadow IT, installed-application audits, and Munki updates.
• Reconcile access records against actual application access and support manager-led access reviews.
• Document processes and best practices.
• Support basic security tasks: access control and incidents such as phishing.
• Office equipment & vendors
• Set up and maintain office network, printers, video cameras, and monitors.
• Source equipment suppliers, agree terms, and handle configuration requests.

Requirements

• Experience in IT support or a similar role.
• Strong organizational skills and the ability to set priorities.
• A proactive, determined, user-oriented attitude.
• Clear communication with non-technical users.
• Experience with Jira or other ticketing systems.
• Knowledge of Google Workspace administration.
• Experience with MDM / device management (Apple environment a plus).
• Familiarity with automation tools (e.g. Zapier) and identity platforms (Okta, JumpCloud).
• Why Join 3Commas.io ?
• 🔧 Impact at Scale
• Drive product innovation for a platform used by millions of traders and developers worldwide.
• 🧭 Strategic Influence
• Shape the product roadmap and user experience alongside executive leadership.
• 🧠 Culture of Growth
• Join a passionate, talented team where ideas are valued, and careers are accelerated.
• 🌍 Global & Remote
• Work flexibly from Barcelona, Tallinn, Cyprus - or remotely, in sync with our distributed product and tech teams.
• Equal Opportunity Statement
• 3Commas.io is proud to be an equal opportunity employer. We believe diversity fuels innovation and welcomes applications from individuals of all backgrounds, identities, and experiences - regardless of race, gender, age, religion, disability, or sexual orientation.
• Interested? Send your portfolio with examples of UX and UI work on trading, fintech, or data-heavy products.

Benefits

Additional Information

3Commas.io is a leading SaaS of cryptocurrency trading since 2017, building the leading automation platform for crypto trading and turning complex markets into simple yet powerful algorithmic strategies. Our AI-driven bots (DCA, Grid, Signal), deep integrations with TradingView, and a robust API enable traders to automate and optimize across 15+ major exchanges, including Binance, Coinbase, OKX, and Bybit. We serve a global community of individual and institutional traders and developers who rely on our security-first, reliable, and battle-tested infrastructure to run strategies 24/7.

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