Senior Butler - Raffles The Red Sea

About the role

Core Responsibilities Intuitive Guest Care : Orchestrate seamless "resident" journeys from pre-arrival to a "fond farewell". This includes personally greeting VIPs and long-stay guests, conducting in-suite check-ins, and providing comprehensive suite orientations. Bespoke Experience Curation : Design "wow moments" and sensory journeys, such as organizing private heritage walks, securing impossible-to-get restaurant reservations, or coordinating high-profile celebrations like anniversaries. Master Valet Services : Deliver expert-level packing and unpacking, garment pressing, laundry valet, and professional shoe-shining to the highest luxury standards. Dining & Social Facilitation : Manage in-suite dining experiences, including the service of afternoon tea, evening canapés, and private meals with meticulous attention to table presentation. Team Leadership : Supervise daily butler operations, allocate resources, and mentor junior staff to ensure all interactions align with the "Raffles Brand Personality"-charming, graceful, thoughtful, and welcoming. Guest Intelligence : Maintain and update exhaustive guest profiles, noting specific "quirks" and preferences to ensure a seamless "elite relay" between shifts. Required Skills & Qualifications Experience : Typically a minimum of 2-5 years in luxury hospitality (5-star/Forbes-rated environments), with a proven track record in butler or high-end guest relations. Education : A Diploma or Degree from a recognized school for Tourism and Hotel Management is often required. Cultural Savvy : Deep understanding of international luxury traveler expectations and, depending on the location, local etiquette Communication : Exceptional English proficiency is mandatory; ability to speak additional languages is a significant advantage for global clientele. Technical Proficiency : Knowledge of property management systems like Opera PMS and other task delegation platforms. The "Raffles Standard" Personality A successful Senior Butler must embody these specific brand values: Emotional Luxury : The ability to build genuine, warm, and professional connections that transcend basic service. The "Butler Did It" Spirit : A witty, stylish, and resourceful approach to problem-solving and service. Discretion & Privacy : Respecting guest space and maintaining absolute confidentiality at all times. Understanding of Ultra-Luxury guest expectations and brand alignment. experience in project coordination, scheduling, and document control during pre-Opening stages. Experience in Pre-Opening is a must. A proactive, anticipatory approach with a strong sense of ownership and accountability. Impeccable grooming and personal presentation aligned with Luxury standards.

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Company Intel

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