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Account Manager, Wolt for Work

External
Wolt logoWolt · Berlin, Germany
Full-timeOn-site2w ago
Cross-functional CollaborationLeadershipNegotiation
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Responsibilities

  • The Account Manager owns the end-to-end client relationship post-acquisition , ensuring that customers see long-term value in Wolt for Work. This includes:
  • Ongoing Account Management:
  • Building and nurturing strong relationships with decision-makers.
  • Acting as a trusted advisor to help clients maximize the benefits of Wolt for Work.
  • Proactively promoting engagement and activity across client accounts.
  • Growth & Retention : Identifying upsell opportunities, expanding account usage, and securing long-term client retention.
  • Problem-Solving & Support : Supporting clients with their needs, troubleshooting issues, and ensuring a seamless experience.
  • Cross-Functional Collaboration : Partnering with Product, Marketing, Operations, and Customer Support to align solutions, address client feedback, and improve the WfW offering.
  • Data-Driven Insights : Analyzing client data to uncover opportunities, prioritize focus areas, and guide account strategies.
  • Our humble expectations*
  • Proactive mindset - anticipates risks, generates loyalty-building ideas, and acts before issues escalate.
  • Relationship builder - establishes trust and credibility with clients at all levels.
  • Strong communication & interpersonal skills - clear, persuasive, and empathetic in all interactions.
  • Multitasking ability - manages multiple clients and projects without losing focus.
  • Problem-solving & negotiation - able to resolve challenges and align client goals with Wolt's value.
  • Growth-focused - skilled at detecting opportunities and expanding client partnerships.
  • Analytical & data-driven - interprets account data to guide decisions and strategies.
  • Professional background - experience in business, sales, or marketing preferred.

Benefits

High-impact role : Be part of a fast-growing, profitable business line that has strong leadership backing and is critical to Wolt's future growth.Autonomy & ownership : Full responsibility for managing your client portfolio end-to-end, with the freedom to shape how you drive results.Career growth : Opportunity to work at the intersection of local markets and central teams, influence the product roadmap, and share best practices across 15+ countries.Collaborative culture : Work alongside passionate colleagues across Product, Marketing, Operations, and Support, where ideas are heard and knowledge is openly shared.Learning environment : Exposure to diverse client types-from SMBs to global enterprises-building your expertise in B2B sales, account management, and strategy.Impact you can see : Direct contribution to client satisfaction, portfolio growth, and Wolt's bottom line.Wolt perks : Competitive compensation, benefits, and the unique Wolt culture that values humility, ownership, and constant learning.Next steps*We like to keep our process simple, transparent, and respectful of your time. Here's what you can expect:Recruiter chat - You'll meet with one of our recruiters for an informal conversation about the role, your background, and to answer any initial questions you might have about Wolt.Hiring manager interview - A deeper dive into your experience and how you like to work, plus a chance to learn more about the team and the challenges ahead.Case assignment - You'll work on a short, practical exercise that mirrors real-life challenges in the role. This is your opportunity to show how you think and solve problems.Final conversation with senior leadership - A chance to meet one of our senior leaders, hear about the bigger picture for Wolt for Work, and share how you see yourself growing with us.Throughout the process, we promise open communication, timely updates, and space for you to ask all the questions you need to decide if Wolt is the right place for you.Our Commi

Additional Information

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. The Account Manager for Wolt for Work plays a critical role in scaling a profitable and strategically important vertical within Wolt. By managing and growing corporate partnerships across all company tiers-from SMBs to large enterprises-the Account Manager strengthens Wolt's position in the B2B space. The role bridges local market leadership with the central team, offering opportunities to influence product development and share best practices across the 15 live WfW markets.

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