Manager - Business Solutions - Middle Office OnBoarding

Benefits

Additional Information

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G's ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Job title: Manager - Business Solutions - Middle Office OnBoarding Function: Asset Management Team: Client Operations - Onboarding Job Location: Mumbai Shift Hours: UK Overall Job Purpose: At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. Manager - Business Solutions- Middle office OB The Manager is an experienced individual contributor responsible for executing and coordinating operational set-ups across M&G systems and with third-party providers to ensure client mandates, funds and lifecycle events are operationally ready. Reporting into the Senior Manager / AVP, this role focuses primarily on hands‑on configuration (fund, custody, market, instrument and derivatives set-ups), accurate data capture and timely delivery to meet time-to-market deadlines. The Manager partners closely with colleagues across Business Solutions, Onboarding, Investment, Client Service, Custody and external administrators/custodians to gather requirements, perform set-ups, and resolve queries. Accountabilities/Responsibilities: Primary Responsibilities (including but not limited to) : Execute hands-on operational set-ups in M&G systems for new client mandates, fund launches, account openings, lifecycle changes and other onboarding events, covering: Fund structures, Asset and Share class and legal setup Co-ordinates Custody account and market specific opening Market and instrument configurations Derivatives (ETD/OTC) setups including associated collateral/clearing arrangements. Set up standing instructions where applicable Ensure all set-ups are completed with 100% accuracy and within agreed SLA/timelines to support time-to-market objectives. Liaise with external custodians, administrators, brokers and other third-party providers to provide necessary data and documentation for their operational set-ups; track progress and escalate issues to ensure timely completion. Respond to and resolve operational queries and exceptions related to set-ups; coordinate with internal teams and suppliers to remediate breaks or gaps. Maintain detailed, auditable records of set-up activities, decisions and supporting documents in line with internal controls and compliance expectations. Collaborate with peers to produce checklists, templates and runbooks that standardise set-up activities across asset classes and product types. Support the Senior Manager / AVP by providing input to operational readiness checkpoints and by preparing evidence or documentation required for go‑live approvals. Participate in post-implementation checks for assigned set-ups to confirm operationalisation and identify any follow-up actions. Help identify opportunities for process improvements, standardisation and small automation initiatives; support U

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