Product Operations Deputy Director, Product Management Practice

Responsibilities

• Lead Operational Excellence and Workforce Uplift
• Strategic Framework: Drive organizational transformation from current operations to product operations practices
• Provide leadership in dynamic, cross-functional environments across the Ministry's digital product landscape, establishing standardized processes that scale across teams
• Champion cultural shift from BAU operations to product operations practices, implementing the 5 core pillars of product operations excellence
• Define and implement operational standards and best practices that improve product delivery speed and quality
• Drive Scalable, Insight-Led Product Operations
• Strategic Framework: Transform raw data into actionable insights that fuel better product decisions
• Build comprehensive data infrastructure and analytics platforms that provide centralized access to product metrics and user insights
• Strengthen data flows and insight sharing between support teams and product teams through automated dashboards and reporting systems
• Lead adoption of scalable tools, automation, and documentation practices that eliminate manual coordination overhead
• Establish trusted metrics framework that makes insights actionable
• Enable Delivery Through Operational Governance
• Strategic Framework: Establish lightweight frameworks that enable clarity and accountability without stifling team autonomy
• Establish and evolve consistent, lightweight governance frameworks that enable product teams to operate with greater clarity and accountability
• Support standardization of common workflows, including product onboarding, incident handling, release processes, and cross-functional coordination
• Coordinate initiatives that improve delivery quality, reduce operational risk, and drive seamless cross-team alignment
• Implement risk mitigation strategies and quality assurance frameworks across the product lifecycle
• 4 . Mentor Teams and Build Product Ops Capability
• Strategic Framework: Cultivate high-performing product operations community through strategic talent development
• Guide and support product operations specialists and cross-functional squads through comprehensive mentorship programs
• Cultivate a high-performing, collaborative product operations community
• Define career pathways, competency frameworks, and certification programs from Associate to Director Product Operations levels
• Master Product Launch Excellence
• Strategic Framework: Orchestrate end-to-end launch coordination that ensures seamless delivery of educator productivity tools
• Lead comprehensive launch readiness for digital products & tools, including scope definition, success metrics, detailed launch plans, and stakeholder alignment
• Establish and manage launch risk frameworks with live risk registers, pre-launch readiness assessments, and mitigation strategies
• Orchestrate cross-functional launch execution with centralized milestone tracking, educator communication coordination, and post-launch retrospectives
• Implement continuous improvement cycles that capture lessons learned and drive iterative enhancement
• Champion Voice of Customer (VoC) & Continuous Feedback Loops
• Strategic Framework: Establish systematic capture and analysis of educator insights to drive evidence-based product development
• Architect comprehensive Voice of Customer program leveraging multiple data collection channels
• Design a centralized custom

Benefits

Additional Information

GovTech is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore's vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. About the Product Management Practice The Product Management Practice (PMP) is GovTech's centre of excellence for product management capabilities. We determine GovTech's overall product direction to solve national priority problems and serve as the Government's thought leader in product management practices. As we accelerate our mission to transform government digital services, we are embarking on an ambitious initiative to convert officers into skilled Product Managers and Product Operations professionals over the next two years. This large-scale capability transformation will fundamentally shift how government builds and delivers digital products putting citizen needs first, making data-driven decisions, and delivering impactful solutions at scale.

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