Client Advisor (keyholder)

Responsibilities

• Customer Engagement : Greet and engage customers warmly, creating a welcoming atmosphere in the store.
• Product Knowledge : Maintain in-depth knowledge of luxury products, including features, benefits, and brand heritage, to provide informed recommendations to customers.
• Sales Performance : Achieve sales targets by effectively selling high-end merchandise and upselling complementary products.
• Personalized Service : Offer personalized styling advice and product recommendations based on individual customer preferences and needs.
• Visual Merchandising : Ensure that product displays are attractive and aligned with brand standards, maintaining the luxury ambiance of the store.
• Transaction Management : Execute high-value transactions accurately, including processing payments and managing returns or exchanges.
• Inventory Management : Perform inventory tasks such as stock checks, reordering items, and organizing stock rooms to ensure product availability.
• Customer Relationship Management : Build and maintain strong relationships with customers to foster loyalty and repeat business, including coordinating private shopping appointments for VIP clients.
• Problem Resolution : Handle customer complaints and issues with discretion and professionalism, aiming for swift and satisfactory resolutions.
• Required Skills and Qualifications
• Customer Service Skills : Excellent interpersonal skills to meet and exceed customer expectations and build rapport.
• Communication Skills : Strong verbal communication skills to effectively convey product information and engage with clients.
• Attention to Detail : Ability to handle luxury items with care and precision, maintaining high quality standards.
• Sales Experience : Previous experience in retail, preferably in a luxury or high-end environment, is often required.
• Knowledge of Luxury Market : Understanding of current luxury market trends and customer preferences to provide relevant advice and recommendations.
• -
• At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.
• In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.
• Compensation Range:
• 22.00 - 22.00 USD

Benefits

Additional Information

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! -

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