Customer Support Administrator (Automobile), Up till $2,600 - 5 days - Alexandra

Responsibilities

• Handle phone calls, answer general enquiries, take/pass messages to the appropriate recipients.
• Greeting, checking in, directing customer to the appropriate location, provide lounge services and letting service team know of customers' arrival.
• Responsible for incoming mails, parcels and payment collections at the counter.
• Manage the preparation and filing of monthly report.
• Coordinate with shuttle service on picking and sending customers to assigned destinations.
• Summarise and verify retail transactions settlement for account use.
• Custodian for customer area's cleanliness and tidiness.
• Assist Service Advisors in daily operations comprising the followings:
• Responsible for checking of service/recall campaigns for customer's vehicle.
• Parts ordering via Purchase Requisition and coordination when parts arrive.
• Making quotations to customers for service jobs.
• Opening Purchase Orders.
• Preparing invoices after job completion.
• Pickup and delivery arrangement.
• Monitor and track the Parts-Arrived-But-Outstanding-Jobs.
• Call and follow-up with customers on NPS survey.
• Keep records of warranty job orders handed to warranty department.
• Scanning and filing of job orders on a daily basis.
• Perform general, administrative and ad-hoc duties as assigned

Requirements

• Minimum GCE 'O' level / Diploma Holder.
• Excellent interpersonal & customer handling skills.
• Proficient in MS Office applications.
• At least 2 years of Customer Service experience
• May OT, but not often
• Customer Service experience from any industries are welcomed

Additional Information

Up till $2,600 Basic + Bonus 5 days work week Customer service-oriented Established & trusted automotive brand Our Client, an established & trusted automotive brand, is inviting qualified candidates to fill the position as Customer Support Administrator.

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Company Intel

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