IT Technician - Tier 1

Requirements

• IT Support experience - 1-3 years in a help desk or technician role, supporting end users day-to-day
• macOS support - confident troubleshooting hardware, software, and common end-user issues on Mac
• Google Workspace administration - comfortable with user provisioning, groups, and basic SSO/SAML concepts
• Networking fundamentals - able to troubleshoot Wi-Fi, VPN, and common connectivity issues
• Strong written communication - able to document procedures, ticket activity, and system changes clearly and consistently
• Ticketing system experience - disciplined about logging, updating, and closing out tickets
• Asset and inventory management - experience tracking devices and provisioning records (Snipe-IT, Jamf, or similar)

Additional Information

About Revel Revel is building the software infrastructure that powers and controls some of the world's most critical hardware systems-across aerospace, energy, and advanced manufacturing. Our platform replaces outdated, fragmented tools with a modern system that helps teams monitor, manage, and operate real-world equipment more efficiently and reliably. Engineers and operators rely on Revel to keep complex systems running smoothly-where uptime, performance, and reliability are essential. As we grow, we're scaling both our technology and our internal operations to support more teams, more systems, and more impact. Behind the scenes, that means building a strong, dependable IT foundation that keeps our employees productive, connected, and supported. From onboarding new hires to maintaining day-to-day systems, IT plays a critical role in enabling the entire company to do its best work.

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Company Intel

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