Customer Service Specialist

Responsibilities

• Act as the primary contact for B2B customers, managing queries related to orders, deliveries, product availability, and account support.
• Accurately process and monitor customer orders, ensuring timely fulfillment and communication.
• Collaborate with internal teams (Sales, Logistics, Finance, Technical Support) to resolve customer issues and ensure service excellence.
• Maintain a strong understanding of our automotive product portfolio and service offerings.
• Track and follow up on backorders, returns, and warranty claims.
• Identify and suggest improvements to enhance customer experience and operational efficiency.
• Maintain accurate records of customer interactions and transactions using CRM tools.
• Prepare reports and insights on customer service performance and trends.
• Qualifications & Experience:
• Previous experience in a customer service or sales support role within a B2B environment.
• Experience in the automotive industry is preferred .
• Strong working knowledge of CRM (SAP preferred) systems and Microsoft Office Suite.
• Fluent English - both written and verbal communication is essential.
• Strong proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP, data analysis)
• Excellent interpersonal and problem-solving skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• A team player with a proactive and professional approach.
• Your Background:
• Solid knowledge of accounting standards
• Relevant experience min. 3 years
• Very good knowledge of English
• Working knowledge of MS Office (Excel), SAP
• Interpersonal and communication skills
• Independence, time management, curiosity
• Why join us?
• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.
• Your Benefits at Aptiv:
• Private health care (Signal Iduna) and Life insurance for you and your beloved ones
• Well-Being Program that includes regular webinars, workshops, and networking events
• Access to sports groups and Multisport card
• Hybrid work (min. 47 days/yr of remote work, flexible working hours)
• Employee Pension Plan paid by the employer (you get + 3,5% on each gross salary)
• Apply today, and together let's change tomorrow!
• Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates

Benefits

Additional Information

We are looking for a detail-oriented and customer-focused Customer Service Specialist to support our clients in the automotive sector. You'll manage inquiries, orders, and support requests with professionalism and efficiency, helping to strengthen long-term relationships.

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