Case Manager (Pool/PRN)

Responsibilities

• Welcome individuals with empathy, respect, and a non-judgmental approach in a low-barrier, trauma-informed environment.
• Engage participants using motivational interviewing to identify needs, goals, and readiness for services.
• Conduct brief screenings and assessments to understand risk, safety, and resource needs.
• Provide education, encouragement, and practical support tailored to participant goals.
• Develop short-term, accessible discharge plans for individuals staying between 4-24 hours.
• Coordinate referrals and warm handoffs to community resources including:
• Substance use treatment (outpatient, detox, MAT)
• Managed alcohol programs
• Mental health providers
• Shelters, crisis housing, and social services
• Hospital or emergency care when clinically appropriate
• Support crisis de-escalation and conflict intervention in collaboration with the care team.
• Document timely and accurate services entries in Epic to support care coordination, safety, and communication.
• Maintain collaborative relationships with law enforcement, public health partners, and community agencies.
• Complete required RESET Center trainings.
• Perform all other duties as assigned.

Requirements

• 1-3 years of experience in harm reduction, crisis services, behavioral health, or related community care settings
• High School diploma or equivalent
• Experience supporting law enforcement diversion or working alongside first responders, emergency departments, or criminal-legal partners
• Must obtain Overdose Prevention and Narcan Administration training within 30 days of hire
• Basic computer literacy, including the ability to document in an electronic health record (EHR)
• Ability to obtain and accurately record vital signs
• Strong attention to detail and ability to complete documentation in a timely manner
• Ability to successfully complete Basic Life Support (BLS) certification during the first week of employment
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company's exemption process prior to their start date as a condition of employment
• It would be great if you had:
• Prior experience with Managed Alcohol Programs (MAP

Benefits

Additional Information

Why join Connections If you're passionate about making a meaningful impact, working in a mission-driven environment, and helping redefine behavioral health crisis care, we invite you to join us at Connections Health Solutions. Together, we'r e saving lives and changing the face of behavioral health. A bout Connections We're not just behavioral health people- we're crisis people . When individuals need support now , we provide immediate-access behavioral health crisis care that stabilizes, supports, and connects people to the resources they need to continue their recovery. Founded by emergency room psychiatrists, our physician-led, data-driven model is backed by more than 15 years of crisis care expertise . Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we've delivered critical crisis care to thousands of people during some of the most challenging moments of their lives. Our mission is simple and unwavering: providing immediate care to people in crisis and connecting them to long-term support within their community. About the RESET Center, operated by Connections Located in San Francisco's South of Market neighborhood, the RESET Center provides an alternative destination for individuals who are found to be publicly intoxicated (due to alcohol and/or d rugs) and would otherwise be transported to the emergency department or jail. In collaboration and partnership with local law enforcement and public health agencies, the RESET Center aims to effectively divert intoxicated individuals away from the criminal justice and/or healthcare systems to improve outcomes, reduce systemic burden, and support connection to needed resources within the community. Earn More with Shift Differentials Maximize your earnings with additional hourly pay: +$2/hr -> Monday-Thursday Nights +$3/hr -> Friday-Sunday Nights +$2/hr -> Saturday-Sunday Days

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