Business Systems Analyst, Senior-ServiceMesh

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Preferred Skills
• Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design
• Competencies
• Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis
• Work Experience
• Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Education
• Bachelors
• Certifications
• No Required Certification(s)
• Licenses
• No Required License(s)

Additional Information

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Systems Analyst, Senior within PNC's Enterprise Technology organization, you will be based in Farmers Branch, Texas at 11511 Luna Road. This position may not be available in all geographic areas. - Serves as a senior liaison between Lines of Business and Technology, translating complex business needs into clear, complete, and approved functional and non functional system requirements aligned to PNC standards. - Leads end to end analysis activities, including current state assessment, gap analysis, and future state design, ensuring requirements fully cover approved scope, regulatory considerations, and associated risk controls. - Produces and governs high quality deliverables such as business requirements, user stories, data maps, process flows, and acceptance criteria using approved methodologies (Agile or Traditional) and standard tools. - Partners closely with Product Owners, Architects, Engineers, QA, and UAT teams to validate solutions, support defect triage, and ensure delivered functionality meets business and control expectations. - Provides senior level guidance, coaching, and oversight to other analysts, promoting consistent analysis practices, documentation quality, and adherence to enterprise change and delivery standards. - Supports post implementation and business as usual activities by monitoring outcomes, validating process performance metrics, and identifying opportunities for continuous improvement. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Participates in analyzing business requirements and production specifications for changes made to technology applications. Formulates and defines the system scope and objectives, based on user needs and business processes . Directs business process improvement projects for internal business groups, aiming to improve business results . Identifies and documents all system constraints, implications and consequences of various proposed system changes . Provides recommendations for addressing and resolving business issues, for a specific business group . PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at PNC? Share your experience