Customer Success Manager (Revenue Suite)

About the role

Stripe's Customer Success (CS) team supports revenue growth across GTM by helping a broad book of users activate, grow, and maximize their performance on Stripe.

Responsibilities

• We are looking for motivated and curious Customer Success Managers to help build Stripe's Scaled Revenue Suite (RS) Customer Success motion. You will have a unique opportunity to help shape how we create impact with customers at scale.
• Help scope, build, and execute processes and programmes to drive success for users across Stripe's Revenue Suite product, at scale
• Manage account health of Revenue Suite customers via proactive outreach
• Serve as a trusted product advisor to customers by delivering digital and 1:many content on Stripe's Revenue Suite product
• In coordination with account teams, support expansion of Revenue Suite customers - identifying & surfacing opportunities to ensure customers are successful

Requirements

• We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.
• Minimum requirements
• 7+ years experience in a client-facing role, ideally customer success, consulting, financial services, account management, or sales, preferably working with a technical product
• Strong business sense and ability to understand the drivers and strategy of our users' businesses
• Proven experience with complex, regulated SaaS/Fintech products, particularly in domains like tax, compliance, or financial reporting
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Strong analytical skills and ability to navigate data and people to find answers
• Strong operating rigor, including organizational and time management skills
• Strong business presence and presentation skills
• A capability to work well with a wide range of people, both internally and externally, including working with a team of sales and services peers
• Motivation and flexibility to work well in a high-growth, dynamic environment
• Hybrid work at Stripe

Benefits

Additional Information

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

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