Analyst - iProspectus Operations

About the role

Grade Level (for internal use): 07 The Role: Analyst - iProspectus Operations. The Team : The Operations team is composed of global experienced professionals. The corporate and municipal clients you will be supporting are based across the US and are made up of Tier 1 to 3 clients who expect a high level of service. The team is collaborative, energetic and hard-working. You are responsible for a successful processing, distribution and posting of Prospectus documents via our Prospectus Delivery platform and Public Prospectus site. The Impact: Through delivering a positive overall client experience this role will create opportunity for other collaborative products and play a key factor in revenue retention and growth. Help build strong relationships for our clients with all possible bond issuers/financial advisors/underwriters across the region. Identify potential risks and roadblocks early in the process for our clients, allowing them to take steps to mitigate these issues. What's in it for you: We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading solutions. You may evolve your career within the Customer Success Team by growing within your role.

Responsibilities

• Monitor all client inbound requests via our case management email system and telephony hotlines to address deals and support requests in a timely manner, in coordination with the global support team.
• Process Prospectus documents for distribution and posting on our document dissemination platform. Serve as a direct conduit for all municipal and corporate clientele, across all facets of client service and application support.
• Producing scheduled and/or ad-hoc reporting deliverables in a timely and accurate fashion
• Trouble-shoot client issues to pinpoint root cause and remediation steps
• Partner with Product Build teams to prioritize, track and resolve production issues, to extinguish client interruptions
• Partner with Professional Services with client onboarding events to ensure appropriate training and user access.
• Keep abreast of market & regulatory changes that impact service activities and adapting new team policies/procedures as needed
• Cross-train with global counterparts to ensure depth of application knowledge and client coverage.

Requirements

• Bachelor's degree and/or equivalent related work experience Proficient in MS Office Suite, and a strong knowledge of internet applications
• Interest in the Capital Markets and the financial markets
• Excellent written and verbal communication skills, with the ability to adapt to all levels of management and clientele
• Exceptional interpersonal skills that encourage healthy dialogue and trusted client relationships
• Good organizational and time-management skills to adhere to deadlines and deliverables
• Ability to work independently while still interacting within an integrated team structure
• About S&P Global Market Intelligence
• For more information, visit www.spglobal.com/marketintelligence .
• What's In It For You?
• Our Mission:
• Advancing Essential Intelligence.
• Our People:
• Our Values:
• Integrity, Discovery, Partnership

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at spgi? Share your experience