Telecommunicator I

Requirements

• REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:
• Think and act quickly in emergency situations
• Speak clearly over the telephone and radio
• Data entry
• Call summarization
• Ability to:
• Quickly and accurately obtain information
• Work under stressful conditions
• Work all shifts and overtime
• Perform varied tasks simultaneously
• Focus on task in noisy, distracting environment
• Work in close contact with people in a secured environment
• Learn geography
• Courteously and tactfully communicate
• Maintain confidentiality
• Work all shifts, days, evenings, midnights, weekends, all holidays
• Knowledge:
• APCO certification preferred but required within 6 months of employment.
• Computer and other technical equipment
• SUPERVISORY RESPONSIBILTIES:
• None
• EDUCATION and/or EXPERIENCE:
• High school diploma or general education degree (GED). One to three months related experience and /or training preferred or equivalent combination of education and experience.
• CERTIFICATES, LICENSES, REGISTRATIONS
• Oklahoma Driver's License
• OLETS, and APCO Certification within 6 months of employment
• Must maintain certifications
• PHYSICAL DEMAND:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• WORK ENVIRONMENT:
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, outside weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate.
• SAFETY SENSITIVE POSITION
• TCSO 101.05 (3.1) (O) (1-2): RULES AND REGULATIONS
• (Pursuant to Oklahoma law, Title 63 O.S. section 427.8, Oklahoma Marijuana and Patient Protection Act, enacted 8/30/19)
• "Safety-Sensitive" employment positions: The Tulsa County Sheriff has designated Deputies, Detention Officers and Telecommunications Dispatchers as safety sensitive employment positions. Safety-sensitive means any job that in

Benefits

Additional Information

Pay $18.31 Pay Frequency Monthly Full Time / Part Time Full time Job Summary Under direct supervision during training period and under limited supervision, thereafter, is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer aided dispatch systems and other computer systems. Responsible for receiving, coordinating and disseminating critical information from various sources and maintaining radio contact with mobile/file units to monitor response, progress and any needed support. This position works in the Communications Center which is responsible for answering 9-1-1 calls in a 24/7 operation. Performs other duties as required. Job Details ESSENTIAL JOB FUNCTIONS: Answers, evaluates and prioritizes incoming telephone calls Communicates effectively with various callers to obtain complete information to determine urgency and need for emergency services Dispatches police, fire, towing and or medical response Uses a computer-aided dispatch (CAD) system, telephones, multi-channel radio, TDD for hearing/speech impaired, computer databases and maps Simultaneously maintains close contact with field units, communicating with department employees, other law enforcement and criminal justice agencies, emergency service providers and the public to obtain and disseminate information Inputs, updates, requests, transmits and querying information from a variety of sources to maintain current accurate records or to access databases for information, wants and warrant checks, intelligence and/or driver license and vehicle registration checks by typing on a computer keyboard Operates an 800 MHz radio system with speed and accuracy Must report to work on a regular and timely basis.

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