Patient Navigator (Mandarin-Speaking)

Benefits

Additional Information

Who is Spring Fertility? We are a passionate, dedicated team of leading physicians and scientists who have trained at some of the world's top research hospitals and fertility centers. Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation. We deliver deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals, whatever those may be. We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way. Why should you join our team? We are a mission-driven organization seeking motivated, high-performing professionals who are eager to innovate and make an impact. As we build a first-class fertility practice, we balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do. We are growing rapidly and are deeply committed to the professional and personal development of our team. Guided by optimism, compassion, and teamwork, we are united by a shared dedication to putting patients first. Role Summary Our Patient Navigators partner with our Care Team in helping our patients grow their families! Our Patient Navigators work hand-in-hand with our nursing team to provide our patients with the information they need to approach their treatment cycle with confidence. They simplify an often difficult and confusing process to ensure a seamless transition to the nursing team for cycle management. Some day-to-day responsibilities include: Generate journey maps and calendars based on treatments plans Facilitate, track and document completion of tests and diagnostic procedures Develop trust and positive rapport with all new patients Explain complex medical process and terms in a digestible manger Monitor patient compliance and readiness for treatment Scheduling appointments Education, Licenses, Certifications Bachelor's degree Passion for Reproductive Healthcare Exceptional Communication Skills Employment Type This is a full-time non-exempt onsite position that requires early hours, rotational weekends and holidays.

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