Enterprise Deployment Strategist

About the role

We're looking for an Enterprise Deployment Strategist to lead the technical deployment process and drive customer relationships during onboarding for our mid-market and enterprise customers. As an early member of our Solutions Team, you'll help shape our deployment processes as we scale - from customer project management to technical setup, you'll drive revenue conversion, retention, and satisfaction among our customers. You'll use your learnings from engaging with customers to formalize deployment best practices, help improve our product, and iterate on our operational processes as we scale.

Responsibilities

• Build customer relationships and guide technical deployment projects across all customer segments, with a focus on mid-market and enterprise.
• Explore and document product functionality across all areas of our product, across our web application and our API, to build your product expertise and benefit our customers as well as internal teams.
• Develop and refine deployment best practices based on your product expertise.
• Improve internal efficiencies and overall customer experience during deployment.
• Work together cross-functionally with Sales, Customer Success, Product & Engineering to get customers live.
• Drive the product roadmap by acting as a liaison between our customers and the product org.
• Set the tone for how we better engage our customers and ultimately help our customers see more value.
• About You
• 6+ years of experience in a customer-facing role supporting a technical product or service. implementation management and SaaS/AI experience are preferred.
• Experience working with SQL, APIs and integrations
• You can think strategically while being in the weeds: You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product. You can break a project or goal down into smaller tasks or pieces.
• You have a growth mindset: You're not afraid to try things you've not done before and fail. You thrive on feedback.
• You are a great team member: You are collaborative, humble and helpful. You are available to help your teammates when needed and are able to balance your priorities with the overall team's.
• For United States Applicants:
• Assembled participates in E-Verify and will provide the federal government with your Form I-9 informat

Benefits

Additional Information

About Assembled Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation - in-house agents, BPOs, and AI - in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

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