Epic Go-Live (ATE) Support Specialist - Business Professional

Responsibilities

• Provide real-time, in-person support to nurses, physicians, techs, therapists, and other clinical staff as they use Epic during patient-care activities.
• Guide clinicians through essential Epic workflows, including:
• Documentation
• Medication administration
• Order review
• Results viewing
• Admission / discharge / transfer
• Worklist management
• Help staff understand what is happening in Epic vs. the expected workflow and assist them in completing tasks safely and efficiently.
• Troubleshoot issues at the elbow, gather key details, and escalate concerns immediately to the appropriate application or command center teams.
• Reinforce training content, tip sheets, and best practices to build user confidence.
• Participate in shift huddles, collaborate with super users and ATE leads, and share trends or recurring issues.
• Log user questions, issues, and escalations to support accurate tracking and continuity across shifts.
• What You Bring
• High school diploma, equivalent or higher education required
• Experience providing Epic support as an ATE specialist, Epic analyst, or credentialed Epic trainer.
• Experience assisting peers, precepting, or supporting clinical workflows.
• Comfort navigating EMRs and learning new digital tools.
• Strong communication skills and the ability to remain calm, patient, and professional in a fast-paced clinical environment.
• Ability to round frequently, respond quickly when staff need help, and maintain situational awareness in active patient-care areas.
• Why This Role Is a Great Fit
• Extra income before the holiday season
• A short-term assignment from September through November 2026
• A fast-paced, energizing clinical environment
• A strong résumé builder - Epic experience is valued nationwide
• This position will be paid at a flat rate of $55 per hour
• Post End Date
• Jul 1, 2026
• EEO Posting Statement

Benefits

Additional Information

Job Details Earn Extra Income This Fall Supporting ChristianaCare's Epic Launch ChristianaCare is hiring experienced Epic At-The-Elbow (ATE) Support Specialists to assist clinical teams during our Epic electronic health record go-live. This short-term opportunity is ideal for individuals with prior Epic support, training, or analyst experience who want to contribute to a high-impact clinical transition while earning additional income before the holidays.

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Company Intel

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