Pilot Fiber - Tier 2 Tech Support - Phones & Email, 06/2026
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About the role
We Could Use Someone Like You in Our Crew. Pilot Fiber , a leading telecom company providing high-speed fiber internet to businesses across New York, Philadelphia, and Boston, is seeking Tier 2 Mods to join their tech support team. They are looking for tech-savvy Mods who can quickly troubleshoot issues, follow clear procedures, and communicate effectively with customers through phones and emails. Mods will monitor automated alerts, escalate outages within 15 minutes, and provide reliable support during service disruptions. If you have strong call control skills, stay calm under pressure, and enjoy solving technical problems independently, this could be a great fit for you! Hours of Operation: Monday - Friday: 12:00 AM - 6:00 AM and 3:30 PM - 12:00 AM (PST) Priority coverage needed: 4:00 AM - 6:00 AM (PST) Saturday and Sunday: 24-hour availability required The biggest need would be weekends and then early morning 4-6 am M-F (after being active for 2 weeks on the project). Commitment: 15 hours weekly, 90 Days Orientation: July 16, 2026
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