Internal Recruiter

About the role

Overview of the role Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services. Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day. Due to continued growth, we are hiring a new Internal Recruiter to join the people team and help grow the business. What will you be doing? Own the end-to-end recruitment process for assigned roles across technical, sales, and corporate functions. Partner with hiring managers to understand role requirements, define recruitment strategies, and develop compelling job adverts. Source candidates through a variety of channels including job boards, social media, networking, referrals, and proactive headhunting. Conduct screening calls with candidates to assess their suitability, motivation, and alignment with Phoenix Software's values and role requirements. Manage candidate pipelines using the ATS, ensuring timely communication, accurate data entry, and a consistently high-quality experience. Coordinate interviews, provide feedback, and act as the main point of contact between candidates and hiring managers. Support employer branding initiatives, including social media content, careers page updates, and employee testimonials. Monitor and report on recruitment metrics, such as time-to-fill, offer acceptance rates, and source effectiveness. Maintain compliance with GDPR, right-to-work legislation, and internal recruitment policies. Contribute to continuous improvement of recruitment processes, systems, and candidate experience. Why should you apply? At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on. We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work. When you join Phoenix, you can expect: A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback. Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas. A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens. A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are. Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities. Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise. We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it. Take a look at our Culture Blueprint to get a real sense of who we are. What are we looking for? The right person for this role will have experience in an in-house recruitment role although the people who are most suitable will have experience of both internal and agency recruitment. Those who have recruited into a variety of different roles and sectors and can show their adaptability will translate well into this position. Key Skills & Experience: Proven experience in recruitment, ideally in an in-house or RPO environment Consultative recruitment style, focused on understanding business needs and advising thoughtfully, rather than taking a sales-driven approach. Strong stakeholder management skills, with the ability to build trusted relationships across all levels of the business. Experience conducting candidate screening calls, assessing fit for both role and company culture. Confident sourcing skills, including use of LinkedIn Recruiter, job boards, Boolean search, and talent pools. Excellent written and verbal communication, with the ability to create engaging job adverts and provide professional candidate communication. Hands-on experience using Applicant Tracking Systems (ATS) and maintain

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