Business Transformation Project Manager

About the role

Welcome to TELUS Digital , where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. The Project Manager, Training Transformation Initiatives, is responsible for leading and delivering high-impact transformation projects within the training operations space. This role drives discovery, process improvement, technology adoption, and operational efficiency across training delivery. The position requires close collaboration with cross-functional teams to identify inefficiencies, reduce costs, standardize processes, and improve gross margin - while ensuring successful launches for new clients and new location openings.

Responsibilities

• Discovery & Operational Analysis
• Conduct structured discovery projects to assess the current state of training operations
• Identify and document inefficiencies, bottlenecks, and gaps across training delivery workflows
• Perform time-and-motion studies and data analysis to uncover time savings and cost reduction opportunities
• Benchmark training processes to support standardization across locations and accounts
• Deliver actionable findings and prioritized recommendations to leadership
• Process Improvement & Standardization
• Design and implement improved training processes that reduce waste and increase throughput
• Develop standard operating procedures (SOPs) and playbooks for training operations
• Drive initiatives that directly improve gross margin through cost efficiency and scalability
• Collaborate with Training, Operations, and Finance teams to align process changes with business targets
• Technology Implementation
• Identify and implement technology solutions that improve the delivery of training results
• Lead end-to-end deployment of tools and platforms within the training environment
• Coordinate with IT and vendors to ensure seamless integrations
• Monitor the adoption and effectiveness of newly implemented solutions post-launch
• Change Management
• Develop and execute change management plans for training transformation deployments
• Engage stakeholders at all levels to build buy-in and reduce resistance to change
• Create communication plans, training materials, and enablement resources to support transitions
• Measure and report on change adoption to ensure sustainable impact
• New Client Launches & Location Openings
• Lead end-to-end project management for new client onboarding within the training space
• Oversee the operational readiness and successful launch of training delivery at new locations
• Define and execute launch checklists, timelines, and risk mitigation plans
• Coordinate cross-functional resources to ensure smooth and on-time go-lives
• Stakeholder Management & Reporting
• Facilitate regular project status meetings with internal and external stakeholders
• Provide timely, clear updates to RVPs and senior leadership on initiative progress
• Coordinate with client teams for requirements, customization needs, and feedback
• Work closely with Training, Operations, IT, and Finance teams throughout initiative lifecycles
• Risk, Issue & Performance Management
• Proactively identify, log, and manage risks and issues across active initiatives
• Develop mitigation strategies and escalate blockers as needed
• Maintain project health dashboards targeting Green status across all workstreams
• Track and report KPIs, including efficiency gains, cost savings, time reductions, and margin impact
• Required Experience:
• 5+ years of project management, operations management, or related leadership experience
• 2025 PPR Achieving or above
• Demonstrated experience in process improvement, operational transformation, or training operations
• Strong analytical skills with the ability to identify root causes and quantify operational inefficiencies
• Proven track record of managing end-to-end project delivery, including new launches and rollouts
• Experience implementing technology solutions in an operational environment
• Skilled in change management and stakeholder engagement at multiple organizational levels
• Strong communication skills, both written and verbal
• PMP certification preferred
• Familiarity with Agile methodologies and project management tools (e.g., Smartsheet, Jira, MS Project)
• Key success metrics
• Measurable time savings and cost reductions achieved through discovery and improvement initiatives
• Gross margin improvement from implemented process and operational changes
• On-time delivery of project milestones across all active initiatives
• Successful launches for new clients and new location openings (on time, within scope)
• Maintenance of project health metrics (targ

Benefits

Additional Information

Project Manager, Training Transformation Initiatives Location: Guatemala / El Salvador Work style: WFH Modality : Full-time

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