Head of Service Design and Business Analysis

Responsibilities

• In this role you will:
• Lead service design and business analysis across the change portfolio
• Shape the design of new operating models that improve outcomes and efficiency
• Ensure a clear and consistent approach to problem definition, process design and requirements
• Work with Directors and senior leaders to develop practical solutions to service challenges
• Oversee the design of end-to-end services, journeys and processes
• Ensure design work translates into implementable change
• Build and lead a multidisciplinary team of service designers and business analysts
• Set clear standards and ways of working for design and analysis

Requirements

• We are looking for someone who has:
• Experience leading service design and/or business analysis in complex organisations
• A track record of delivering service transformation and operating model change
• Strong understanding of user-centred design, process improvement and analysis
• Experience working with senior stakeholders to shape and deliver change
• The ability to turn insight into practical, deliverable solutions
• Additional Information
• Advert close date: 11:59pm on 21st April 2026*
• Interview dates: 29th and 30th April 2026
• *The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.
• Guaranteed Interview Scheme:
• As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition
• Attachments
• Head Service Design and Business Analysis G15 (1).pdf

Additional Information

Why Southwark? Southwark is delivering a major programme of transformation to improve outcomes for residents while ensuring long-term financial sustainability. The Change team within Strategy & Communities leads this work, bringing together programme leadership, delivery, service design, business analysis and PMO into a single function. We are seeking a Head of Service Design and Business Analysis to lead these capabilities. This is a senior leadership role responsible for shaping how services are designed, how problems are defined, and how new operating models are developed and delivered.

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