Commercial Account Manager

About the role

Airship/Toggle is a leading hospitality SaaS company on a mission to help our customers deliver exceptional guest experiences. Our platforms simplify operations, enhance communication, and unlock revenue growth for hospitality businesses across the UK. We pride ourselves on a culture of collaboration, innovation, and thoughtful excellence - where every team member takes ownership, makes an impact, and contributes to the success of our customers. We're also an AI-first team. We believe the best people are the ones who embrace new tools and actively look for smarter, faster ways to do great work - and we invest in making that possible. Commercial Account Manager - The Role: We're looking for a Commercial Account Manager to join our growing Customer Success team and take ownership of the commercial relationships across a portfolio of Airship and Toggle customers. You'll be responsible for renewals, upsells, and keeping customers invested in their partnership with us - while working closely with the wider team to ensure they're getting real value from our platforms. This is a role for someone who is naturally curious, commercially minded, and excited about the opportunity to use AI tools to work smarter - not just harder. Commercial Account Manager - What you'll do: - Own and manage the full renewal cycle for your customer portfolio, identifying risks early and developing mitigation strategies - Negotiate commercial terms confidently while balancing customer needs with business objectives - Proactively identify and convert upsell and cross-sell opportunities through tailored proposals - Maintain accurate pipeline visibility in Pipedrive and report regularly on ARR, NRR, churn risk, and expansion revenue - Actively seek out and apply AI tools to improve efficiency and move faster without sacrificing quality Commercial Account Manager -You: - Demonstrable experience in account management, sales, or commercially-focused customer success - Confident negotiator comfortable discussing contract renewals and commercial terms - Excellent communicator with strong written and verbal skills and the ability to build rapport quickly - Highly organised with the ability to manage a large portfolio and prioritise competing demands - AI-curious and proactive, actively exploring new tools to work smarter

Benefits

Additional Information

Are you a commercially sharp professional ready to own customer relationships and drive growth? Airship / Toggle has an exciting Commercial Account Manager opportunity! Location: Hybrid - Sheffield, S2 5QX (4 days in the office) Or London (Remote) - Occasional Travel to Client sites required Hours: 37.5 hours a week Base Salary: £28,000-£38,000 depending on experience and location. London-based roles attract a weighting to reflect cost of living

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