Retail Customer Success Executive
External
Nttlimited · Ho Chi Minh City, VietnamPrepare for this interview
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Responsibilities
- Manage the end-to-end customer lifecycle for Retails/Entertainment clients
- Act as a trusted advisor, understanding business processes (planning & merchandising, distribution & logistics, sales & store operation, customer loyalty and data forecast) and transformation needs
- Identify whitespace opportunities and recommend solutions to improve efficiency and performance
- Collaborate with delivery, technical, and sales teams to ensure smooth implementation
- Lead solution discussions and ROI-driven presentations tailored to retails use cases
- Support project governance and ensure successful execution aligned with client expectations
- Strengthen long-term relationships with key stakeholders
- Qualifications and Experience
- 8+ years of experience in customer success, account management, or solution delivery
- Exposure to Retail or Entertainment industry (e.g., omni-channel, customer experience, operations)
- Strong consulting mindset with ability to translate business needs into solutions
- Ability to present value and ROI clearly to clients
- Proactive, customer-centric, and detail-oriented
- Strong communication and stakeholder management skills
- English professional proficiency (Japanese is a plus)
- Preferred
- Background in IT services, consulting, or digital transformation projects
- Experience working with enterprise or Japanese clients is an advantage
Benefits
Additional Information
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA We are seeking a dynamic Customer Success professional specializing in Retail to drive client engagement, solution adoption, and business growth. This role is ideal for someone passionate about working closely with clients, identifying opportunities, and delivering impactful solutions.
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