Supervisor, Student Health and Wellness

About the role

he Student Wellness sector at the University of Ottawa is an integral part of a stepped-care approach with a mission to promotion prevention, provide health care and increase health literacy for optimal student wellness and academic success. Through collaborative efforts, we design and offer innovative programs, initiatives, and services tailored to address the diverse needs of our student population. From awareness campaigns to specialized wellness services, we aim to empower students to make informed choices about their health and wellness. The Operations Supervisor is responsible for overseeing front-line administrative services and staff, and ensuring students are connected to the most appropriate level of care to meet their needs. They play a critical role in supporting effective patient navigation, ensuring care pathways are followed consistently and efficiently within the circle-of-care. The Operations Supervisor also provides oversight of the EMR system, billing processes, and access to information according to PHIPA, helping to ensure seamless service delivery and access to care. Position purpose : The Operations Supervisor is responsible for providing operational oversight in planning, developing, organizing, monitoring, and delivering services related to Student Health, Wellness and Support. Working closely with faculties, professors and other campus services, this role is responsible for establishing processes and procedures that optimize resources and support collaboration to provide outstanding bilingual support services to students. The Operations Supervisor's primary goal is oversight over the day to day functioning of their team and operational continuity within their portfolio. In this role, your responsibilities will include: Operations Management : Implement standardized processes and procedures required to maintain day-to-day operations and continuity of service, including, but not limited to, procedures regarding student registration with service, appointment booking with staff, collaborative processes with faculties and other services, front-end service operations. Strategic Planning and Guidance : Act as an expert and provide advice on the interpretation and application of university regulations, programs, the development of strategies, procedures, and internal processes that maximize the efficiency and effectiveness of the office for all staff under their supervision. Human Resource Management : Hire and supervise staff under their responsibility in accordance with university policies: performance management, resource planning, team goal setting, as well as establishing their development and training plans. Ensure accountability of team members in carrying out their functions to achieve and maintain high standards of quality for work from the service. Team Supervision Act as an expert and provide advice on the interpretation and application of university regulations, programs, the development of strategies, procedures, and internal processes that maximize the efficiency and effectiveness of the service for all staff under their supervision. Staff Training : Advise, guide, and train staff under their responsibility and ensure they have the necessary training and tools for the effective and efficient performance of their responsibilities, and that processes and activities are tailored to student needs. Ensure coordination, distribution, and revi

Benefits

Additional Information

Follow us on LinkedIn Posting Reason: Replacement of a regular position Job Type: Employee Anticipated Duration in Months (for contracts and temporary assignments): N/A Job Family: Student Health and Wellness # of Open Positions: 1 Faculty/Service - Department: Student Affairs, Health and Wellness Centre Campus: Main Campus Union Affiliation: SSUO Date Posted (YYYY/MM/DD): 2026/06/22 Applications must be received BEFORE (YYYY/MM/DD): 2026/07/03 Hours per week: 35 Salary Grade: SSUO Grade 11 Salary Range: $90,987.00 - $114,932.00 About Student Affairs: Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more! There's nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we're sure that you'll enjoy the experience as much as our students do.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at uottawa? Share your experience