Application Support Engineer
External
Iqeq · Hyderabad, IndiaFull-timeOn-siteToday
GitPower BIPowerShellSQLStakeholder Management
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Responsibilities
- You'll provide technical application support and maintenance across the software estate, ensuring high availability and performance of enterprise systems.
- You'll act as an escalation point for the Service Hub, resolving incidents, requests, and changes in line with ITSM frameworks such as ITIL.
- You'll collaborate with product management and stakeholders to manage backlogs, deliver enhancements, and ensure applications meet operational and SLA targets.
- You'll perform incident analysis, reporting, and knowledge management while driving continuous service improvements and tracking vendor/SLA performance.
- You'll support projects and system upgrades by working with internal teams and vendors, ensuring smooth transitions into BAU and effective stakeholder engagement.
Benefits
Competitive Total Rewards Package: Comprehensive annual compensation including basic salary, HRA, special allowance, provident fund, gratuity, internet allowance, and food allowance.Health & Insurance Coverage: Medical insurance, group term life insurance, and personal accident insurance.Allowances & Support: Transportation/transport allowance and shift allowance.Paid Time Off: Generous leave policy to support work-life balance.About youYou have strong experience in application support within enterprise environments, preferably in financial services.You possess excellent troubleshooting and problem-solving skills with a solid understanding of ITIL/ITSM frameworks.You are highly proficient in SQL/PLSQL and reporting tools like SSRS, Power BI, or Crystal Reports.You have knowledge of application development, infrastructure design, and tools such as Git, PowerShell, and database technologies.You demonstrate strong communication, stakeholder management, and collaboration skills across technical and business teams.OUR COMMITMENT TO YOU AND THE ENVIRONMENTSustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on our natural environment.We're committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success lead to our sustainability and success. We're emotionally invested in our clients right from the beginning.Health insuranceEquity / stock options
Additional Information
Introduction The Application Support Analyst plays a critical role in delivering reliable technical application support and maintenance across the organisation's software estate. The role involves working closely with IT teams, product management, and stakeholders to ensure system availability, resolve incidents, and drive continuous improvements aligned with business objectives.
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