IKEA Alexandra - Customer Relations Officer (1 year contract)

About the role

Reporting to the Shopping Experience Manager, you will be the liaison officer to provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers. Your assignment Ensure IKEA Alexandra Store is a friendly, safe and secure environment for all IKEA visitors and customers. Understanding and contributing to the department's action plans and taking ownership on your part for deliverables. Being knowledgeable around customer shopping experience and the daily checklists to improve on the customer service delivery. Being responsible for the children' safety and cleanliness in Smaland, and amenities such as 1st Aid Room, Nursing Room, etc Plan, co-ordinate and follow up on the IKEA Family activities and IKEA Family Kids Club activities. Handling all customers' queries or complaints professionally and improve customer service delivery to enhance customers' shopping experience. You will record information, handle paper works and compile statistics, general housekeeping and other duties related to the job. Your profile You have strong communication and interpersonal skills with passion for children and people You are a committed and motivated team player, who is also able to work independently You are able to provide solutions for customers and assist on operational issues You have good computer literacy, multi-tasking ability and enjoy being in a hands-on operation role You are able to commit to working both retail shifts during store operating hours, inclusive of both weekends and Public Holidays Please apply by 10 May 2026.

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