Sr. Call Center Specialist - Los Angeles, CA

Requirements

• High school diploma or equivalent.
• Efficient in Microsoft Word, Excel, Outlook and able to navigate the internet.
• Two (2) years proven customer service experience / health care background preferred.
• Ability to work independently and as a team member.
• Possess a warm, caring manner.
• Ability to relate to diverse communities.
• Ability to read and implement written instructions.
• Professional appearance and attitude.
• Computer skills desirable.
• A reliable and flexible means of transportation is required.
• Effective and polite communication skills / excellent customer service skills.
• Ability to type and/or work with computers.
• Bilingual skills preferred.
• Ability and willingness to travel within Los Angeles County.
• Reliable means of transportation for onsite and off-site work.

Additional Information

Planned Parenthood Los Angeles is seeking an experienced Senior Call Center Specialist to work at our downtown headquarters office. To provide excellent customer service to both external and internal clients, a Senior Call Center Specialist must serve as an example of excellent customer service, answer calls, schedule appointments, provide support to centers and provide general Agency or program information. Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission. All employees of PPLA are defined as Healthcare Workers by current Public Health Orders and are required to be fully vaccinated against COVID-19. Proof of vaccination or an approved exemption must be submitted in order to be eligible for employment consideration. Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including their perceived protected characteristic. Protected categories include: race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles such as, braids, locs, and twists as examples but not exhaustive list), color, religion or religious creed (including religious belief, observation, practice, dress, and grooming practices), national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding/chestfeeding, or related medical conditions), reproductive health decision-making, gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status (including past, current or prospective service in the uniformed service), and any other characteristic protected under applicable federal, state or local law. PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.

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