Customer Service Representative

Responsibilities

• Answer inbound calls from insureds and agents regarding billing questions, payments, account information, and coverage related inquiries
• Process insured payments and maintain accurate account records
• Create and prepare deposits for bank processing
• Monitor receivables and communicate with insureds regarding past due balances
• Coordinate account escalations and collection activities when necessary
• Process refunds in accordance with company procedures and timelines
• Support vendor payable processing activities
• Print and process checks related to claims, refunds, commissions, and other payments
• Maintain accurate documentation and support additional accounting and administrative projects as assigned
• Provide professional and timely customer service across all interactions

Requirements

• Strong customer service and telephone communication skills
• Strong verbal and written communication abilities
• Strong organizational skills and ability to manage multiple priorities
• Proficiency with Microsoft Office applications, particularly Excel
• Strong attention to detail and accuracy
• Ability to think critically and solve problems efficiently
• Ability to work independently and as part of a team
• Previous office, billing, customer service, or administrative experience beneficial
• Education and Licenses
• High school diploma or equivalent required
• Additional coursework in accounting, finance, or business beneficial
• #LI-Onsite
• Pay Details:
• Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
• Why Join Us:
• At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
• Employee Benefits
• We also offer our employees a comprehensive suite of benefits and perks, including:
• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• ... and so much more!
• This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.
• Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com .
• Final candidates will be requ

Benefits

Additional Information

Job Description About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary Acrisure is seeking a Customer Service Representative to support billing, payment processing, and customer account activities within a fast-paced insurance environment. This role plays an important part in ensuring accurate payment processing, maintaining account records, and providing high-quality customer service to insureds and agents. This is a great opportunity for someone who is organized, detail oriented, and interested in building experience within accounting, billing, or insurance operations. Training will be provided for the right candidate.

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