Technical Product Owner - Service AI

About the role

In this role, you will be responsible for: Outcome Accountability & Execution: Own the product backlog for assigned systems, prioritizing features and operational needs based on business value and compliance. You will be accountable for backlog execution in accordance with CSV and best QA practices, including adherence to AI-specific data privacy, compliance, and regulatory requirements. Actively champion high-value work and challenge low-impact efforts. Architecture & Non-Functional Excellence: Proactively ensure all solutions adhere to established architectural patterns, enterprise technology strategies, and non-functional expectations (performance, reliability, scalability). Business Collaboration: Partner closely with Business Owners to align technical execution with commercial objectives, translating functional customer service needs into robust technical realities. Provides clear direction to achieve goals and objectives. Operates at a DIA Customer Service level, directly impacting the growth and engagement of all involved team members and resources. Collaborate in the matrix environment across various RDT stakeholders. System Ownership & Governance: Serve as the accountable System Owner, ensuring applications remain fit-for-purpose, secure, and fully compliant with IT governance throughout their lifecycle. Closely partners with the DIA Commercial AI workstream to ensure alignment of Service AI initiatives with broader Commercial AI strategy. Ensures reuse, scalability, and interoperability of AI solutions across the Commercial domain whenever possible. Collaborates on shared AI capabilities (models, platforms, governance frameworks) to avoid duplication and accelerate value delivery. Acts as a bridge between Customer Service AI & DIA Commercial AI governance structures. Aligns prioritization of use cases to ensure consistency with Service Global AI strategy, architecture standards, and investment decisions. Financial Responsibilities: Manage project budgets and resource allocation effectively, ensuring all initiatives are delivered within financial constraints and optimized. Knowledge Transfer & Operational Continuity: Drive the structured capture of product knowledge, comprehensive system documentation, and operational runbooks to ensure high availability and seamless operational handovers. Cross-Functional Coordination: Drive alignment across integrations, data workflows, and Managed Service Provider (MSP) coordination while actively participating in Agile ceremonies. Champions and leads innovation and experimentation that lead to fast and cost-efficient

Benefits

Additional Information

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Technical Product Owner - Service AI Roche Digital Technology (RDT) is where innovation meets purpose. As a global team at the heart of Roche, we are a community of business-minded technologists committed to helping shape tomorrow's digital future of healthcare. Our mission is to power Roche with cutting-edge digital technologies by harnessing the potential of artificial intelligence, data, and scalable tech innovations. Driven by purpose and passion, we're building a future where digital is a core strength across Roche, enabling smarter ways of working, unlocking human potential, and driving breakthroughs that truly matter to millions of patients worldwide. At Roche, we offer a hybrid work model that combines flexibility with in-person collaboration. For now, we require our employees to be in our offices on average two days per week . The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events. The Position As the Technical Product Owner for the DIA Commercial Customer Service Product, you will operate at the intersection of complex systems engineering and strategic commercial outcomes. You will own the technical vision, architectural coherence, and feature backlog for the platforms that enable our commercial customer service ecosystem. Acting as the definitive bridge between Business Product Owners, engineering squads, Managed Service Providers (MSPs), and enterprise architecture, you will translate high-level business priorities into precise, scalable, secure, and compliant technical implementations. Communication is essential, and effective expectation management is a must. This role requires an understanding of AI fundamentals and a demonstrated ability to learn quickly and to deep-dive when necessary, with a focus on maximizing business value and outcomes.

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