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Candidate Experience Lead

External
Lyft logoLyft · Nashville, TN
Full-timeOn-site2d ago
LeadershipMentoringProcess Improvement
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Responsibilities

  • Establish and hold the team accountable to scheduling SLAs - turnaround times, ticket pickups, interview confirmations - while building the environment where those standards are sustainable, not just enforced.
  • Spotting the process gaps before they become escalations, using data to back your decisions, and asking regularly whether manual work can be simplified, automated, or eliminated. When you identify an opportunity, you don't just flag it - you drive it through to implementation.

Requirements

  • 4-6 years of experience in recruitment coordination or talent acquisition operations, with some experience leading or mentoring others
  • Strong working knowledge of scheduling systems and coordination tooling, with genuine attention to data integrity
  • Experience identifying and implementing process improvements or automation - you've made work measurably better, not just tidier on paper
  • Comfortable using metrics to identify problems and evaluate solutions - you don't need a dashboard built for you to ask the right questions
  • A track record of giving feedback that lands well: specific, constructive, and delivered with care
  • Able to balance competing priorities without dropping the ball on fundamentals
  • A collaborative instinct - you build trust with recruiters, hiring managers, and candidates alike, and you're known for following through

Benefits

Great medical, dental, and vision insurance options with additional programs available when enrolledMental health benefitsFamily building benefitsChild care and pet benefits401(k) plan with company match to help save for your futureIn addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligibleSubsidized commuter benefitsMonthly Lyft credits and complimentary Lyft Pink membershipLyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville - Team Members will be expected to work in theHealth insuranceDental insuranceVision insurance401(k)Parental leave

Additional Information

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. This is a hands-on leadership role sitting at the centre of how Lyft's talent acquisition team operates day-to-day. You'll lead the coordination team - setting the standard for scheduling excellence, coaching your team through complex challenges, and partnering across TA to remove friction from the candidate journey. This role is roughly half people management and coaching, half active contribution to scheduling and team projects. The right person is someone who leads from the front: credible on the tools, invested in their team, and genuinely curious about what better looks like.

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